KYLE TORRES
Winters,CA
Summary
Safety, compliance, security and operations professional with eight years of progressive leadership plus multi-site and multi-market operations experience. Background includes OSHA/Cal-OSHA-related workplace safety, inspections/audits, corrective actions, incident and near-miss investigation, root-cause analysis, safety records, hazardous materials/waste, emergency response, employee training, safety/security committee activity, physical-security improvements and risk mitigation. Current Sakata Seed America Account Coordinator supporting Ornamentals, independent managing the sample program and assisting international customers daily.
Overview
18
18
years of professional experience
Work History
Account Coordinator - Ornamentals Team
SAKATA SEED AMERICA
Woodland, CA
08.2023 - Current
- Managed Ornamentals sample program, coordinating requests, records, and cross-functional follow-through to ensure accuracy and adherence to service standards.
- Assisted international customers with orders, samples, product availability, and shipment/documentation inquiries, addressing customer-specific requirements efficiently.
- Coordinated time-sensitive account activity and special requests, maintaining accurate records and collaborating across teams to resolve issues in compliance with Sakata policies and deadlines.
- Coordinated communication between sales and production teams to ensure timely order fulfillment.
- Managed customer inquiries, providing accurate product information and resolving issues efficiently.
- Developed and maintained relationships with key stakeholders to enhance customer satisfaction.
- Trained new team members on operational procedures, fostering a collaborative work environment.
- Streamlined communication between clients and internal teams for seamless project execution.
- Supported senior account managers in strategic planning initiatives aimed at growing existing accounts or acquiring new business opportunities.
- Organized regular status meetings with clients to review project progress, address concerns, and align on future objectives.
- Developed strong relationships with key stakeholders, fostering trust and long-term collaboration between clients and agency partners.
Cache Club Supervisor | Security Department
Cache Creek Casino Resort and Spa
Brooks, CA
08.2018 - 08.2023
- Promoted from graveyard shift Security Officer to Security Lead and Cache Club Supervisor; supervised 12+ personnel, assigned work, trained/coached employees and reinforced safe, compliant procedures.
- Conducted facility inspections to identify incident hazards and compliance gaps, supported implementation of corrective actions, and led monthly inventory and employee policy audits.
- Applied OSHA/Cal-OSHA-related security requirements, PPE, hazard identification/hierarchy of controls and incident/injury prevention; demonstrated knowledge during unannounced third-party evaluations and a formal competency assessment/certificate.
- Investigated accidents, incidents and near misses; performed root-cause analysis, prepared/reviewed reports, maintained OSHA/SAFETY logs and documentation, and tracked corrective follow-up.
- Conducted facility inspections to assess compliance and identify hazards., incident hazards/compliance gaps, supported corrective actions, and conducted monthly inventory and employee policy/acknowledgment audits.
- Engaged in safety committee meetings to discuss security policies and improvements. and reviewed management with safety/security information, risks, action items and recommended improvements.
- Provided multi-site coverage across casino operations and the tribal residential area; identified safety/security concerns and protected people, property and operations.
- Completed extensive first aid/emergency medical response, defensive tactics/detention and evacuation training; worked closely with Yucaipa Fire Department during medical/emergency incidents.
- Maintained compliance with environmental and OSHA safety regulations, ensuring accurate documentation and keeping employees informed on HR and tribal policy updates.
- Coordinated with vendors and internal departments to assess security system needs for cameras, alarms, and access points, recommending targeted improvements to enhance safety and operational efficiency.
- Maintained required environmental/EPA-related and OSHA/safety records; kept employees current on HR/tribal policy changes and tracked assignments/acknowledgments.
- Developed training programs for new team members, improving onboarding efficiency.
- Led customer service team to enhance response times and improve client satisfaction.
- Implemented process improvements that streamlined workflow and reduced operational bottlenecks.
- Analyzed customer feedback to drive service enhancements and product offerings.
- Collaborated with cross-functional teams to resolve complex customer issues promptly.
- Monitored team performance metrics and provided coaching and support.
- Established best practices for handling inquiries, resulting in increased resolution rates.
- Facilitated regular team meetings to promote communication and share operational updates.
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through the quality assurance program.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Evaluated representative performance regularly, offering constructive feedback and implementing targeted improvement plans as necessary.
- Served as a resource for representatives, answering questions and providing guidance on best practices in addressing specific customer concerns.
- Assisted management in hiring decisions by conducting interviews with prospective candidates and evaluating their suitability for the Customer Service Team Lead role effectively.
Customer Service Team Lead | Training & New Hire Onboarding
VACASA (Remote)
Portland, OR
02.2015 - 08.2020
- Led, trained, and coached 15 employees, managing operations across multiple locations and markets in the United States.
- Monitored changing vacation-rental laws and local requirements across U.S. markets, ensuring policies, procedures, training, and employee guidance remained current.
- Provided onboarding and ongoing training, work direction, performance coaching, and escalation support; identified training gaps and reinforced updated procedures.
- Applied OSHA/Cal-OSHA-related safety procedures, performance awareness and hazardous-waste handling/disposal; conducted security/risk assessments and supported corrective follow-up.
- Assisted with orthopedic and prosthetic device fabrication and fitting in a clinical setting.
- Streamlined processes for faster issue resolution, resulting in increased customer loyalty.
- Escalated issues to proper supervisors when standard processes were not effective.
- Managed high-performing customer service team, consistently exceeding company performance benchmarks.
- Took cash and credit card payments via phone, in person, and through email.
- Developed innovative solutions to recurring customer issues, minimizing repeat calls and enhancing overall satisfaction levels.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced team productivity by providing ongoing training and coaching to Customer Service Representatives.
- Collaborated with cross-functional teams to develop new strategies for improving the overall customer experience.
- Coordinated shift schedules efficiently to ensure adequate coverage during peak hours without compromising service quality.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Orthopedic Technician
COACHELLA VALLEY ORTHOPEDICS & PROSTHETICS
Palm Springs, CA
01.2009 - 02.2015
- Executed technical healthcare tasks with a focus on workplace safety, precision, confidentiality, and strict adherence to established procedures.
- Collaborated with patients and healthcare professionals to identify concerns and address problems, ensuring a safe and organized work environment.
- Collaborated with healthcare professionals to ensure optimal patient care and support during treatments.
- Monitored inventory levels of medical supplies, ensuring timely replenishment and minimal disruption in service.
- Conducted quality control checks on orthopedic devices to ensure compliance with safety regulations and standards.
- Evaluated and recommended new tools or technologies to improve patient care efficiency in orthopedic practices.
- Strengthened teamwork and collaboration among clinic staff by actively participating in meetings, sharing knowledge, and providing constructive feedback.
- Set up orthopedic fracture tables for casting procedures and applied a variety of plaster and fiberglass casting, splints, braces, soft goods and skin and skeletal traction.
- Decontaminated all equipment, instruments and supplies and cleaned and stocked carts, rooms and changed linen, as required.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
General Educational Development (GED) -
College of The Desert
Palm Desert, CA02.2005
Skills
- OSHA & Cal/OSHA
- PPE / Hazard Identification / Hierarchy of Controls
- Inspections & Audits
- Corrective Actions
- Incident / Near-Miss Investigation
- Root-Cause Analysis
- OSHA / Safety Records
- HazCom / Hazardous Materials & Waste
- Forklift / Material Handling
- Health-Illness / Fire Prevention
- Emergency Action / Evacuation
- Safety Training
- Safety & Security Committees
- Multi-Site Operations
- Regulatory Updates
- CCTV / Alarms / Access Control
- Vendor / Facilities Coordination
- Physical-Security Improvements
- Microsoft Office
Timeline
Account Coordinator - Ornamentals Team
SAKATA SEED AMERICA
08.2023 - Current
Cache Club Supervisor | Security Department
Cache Creek Casino Resort and Spa
08.2018 - 08.2023
Customer Service Team Lead | Training & New Hire Onboarding
VACASA (Remote)
02.2015 - 08.2020
Orthopedic Technician
COACHELLA VALLEY ORTHOPEDICS & PROSTHETICS
01.2009 - 02.2015
General Educational Development (GED) -
College of The Desert