Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Kyle Taylor

Yorba Linda,CA

Summary

Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.

Overview

11
11
years of professional experience

Work History

Director of System Management

Turn – Pronoia Labs
01.2022 - Current
  • Systems Management: Oversee the management, configuration, and continuous improvement of Pronoia’s IT systems, ensuring they meet the operational needs of the business.
  • Technology Strategy: Develop and execute a technology roadmap that aligns with the company’s strategic goals, ensuring systems are scalable and adaptable to future growth.
  • System Flows and Diagrams: Develop Flow Charts and System diagrams for all processes within the company to add structure and consistency
  • Internal Platforms: Work closely with Senior Leadership in developing external Applications or Internal dashboards for growth and communication to add structure.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Spearheaded the development and implementation of a comprehensive task management system across all departments (Development, Design, E-commerce, Customer Support, Copywriting, 3D Rendering, Operations, and Warehousing), utilizing Kanban workflows and automation to enhance efficiency and streamline task tracking.
  • Designed and launched an internal company portal to centralize key milestones, track project progress, and capture critical data points and KPIs for performance measurement.
  • Led the integration and management of third-party software for manufacturers, optimizing delivery workflows, data collection, and operational processes—leveraging Odoo as the company’s core ERP system.
  • Direct the development team, facilitating weekly meetings to ensure alignment on priorities, address roadblocks, and develop actionable roadmaps for executive review on a monthly basis.
  • Direct the support team, driving continuous performance improvement while measuring individual agent effectiveness and fostering a culture of high accountability.
  • Played a pivotal role in operational strategy and decision-making during the company’s early stages, and continue to provide guidance on operational improvements and process optimizations.

People’s Manufacturing

People’s – New Patriot Holdings, Inc.
01.2021 - 01.2022
  • Company Overview: New Patriot Holdings works with independent businesses to help them focus on their core competencies.
  • People's Manufacturing specializes in producing cannabis products for wholesale distribution. In this role, I led process optimization initiatives, system integrations, and productivity enhancements.
  • Developed and implemented a shared Kanban board across multiple departments, integrating backend automation to ensure seamless task management and prevent overlooked items.
  • Spearheaded the selection and implementation of delivery software for efficient route planning, eliminating the need for a third-party delivery service.
  • Administered state-compliant software (Metrc), creating and managing tickets while advocating for new features to improve compliance and functionality.
  • Delivered comprehensive training on Standard Operating Procedures (SOPs), process workflows, Lucidchart, and problem-solving techniques to multiple teams.
  • Collaborated cross-functionally to document and standardize processes across departments, improving operational efficiency.
  • Designed and implemented auditing systems for product count verification and location tracking, optimizing inventory accuracy and reducing discrepancies.

System Specialist

People’s Dispensary
01.2020 - 01.2021
  • Company Overview: People's Dispensary is a high-end cannabis retail operation. My primary responsibility was to evaluate and integrate software solutions, driving operational improvements and process streamlining.
  • Optimized delivery service processes and restructured the online order platform, increasing daily deliveries from 20 to 90 on average.
  • Conducted a comprehensive evaluation of ERPs and POS systems, delivering detailed comparative data analysis to guide leadership in system selection.
  • Led the integration of a new POS system, collaborating closely with developers and backend teams to ensure a smooth transition and comprehensive training for staff.
  • Created and maintained a structured ticketing system for feature requests and bug triage, working directly with project managers to ensure timely software releases.
  • Developed detailed process flowcharts for all departments using Lucidchart, improving operational transparency and consistency.

QA Lead | TechOps

Kigo – RealPage
01.2018 - 01.2020
  • Company Overview: Kigo offers a scalable web-based solution for vacation rental managers, streamlining operations across reservations, marketing, and revenue management.
  • Responsible for defining and maintaining QA processes for software releases and supporting the technical operations team.
  • Conducted rigorous code reviews using Visual Studio and GitHub, ensuring high-quality software releases into production.
  • Reviewed and approved an average of 10 stories per week for release, ensuring that client-facing issues were resolved and that software met all quality standards.
  • Managed daily QA interactions with clients, providing timely support and feedback during each software release cycle.
  • Processed an average of 5 TechOps tickets per release, resolving technical issues to maintain operational stability.
  • Generated 35+ stories per month, working closely with management to forecast improvements and prioritize development tasks.

Product Owner

Kigo – RealPage
01.2015 - 01.2018
  • Led cross-functional teams to develop and deliver product features for Kigo’s vacation rental management platform.
  • Managed product roadmaps and backlog using Jira, ensuring alignment across teams in the US, Spain, and India, while maintaining clear communication through Slack, Skype, and Microsoft Teams.
  • Conducted daily one-on-ones with users to report bugs and gather feature requests for product enhancements.
  • Implemented A/B testing for mobile and desktop platforms, utilizing data-driven insights to guide product decisions.
  • Created and maintained structured user stories for development teams, streamlining the software development lifecycle (SDLC).
  • Defined product scope and requirements, grooming the product backlog to meet key business goals, resulting in a 35% increase in internal productivity.
  • Trained and onboarded 30 employees, boosting sales and client retention by 30%.
  • Grew the product user base from 10 to 100 by aligning product processes with sales strategies within the first year.

Education

No Degree - General Studies

Fullerton College
Fullerton, CA

Skills

  • Product Management: Product Ideation, SDLC, Product Development, Product Roadmaps, A/B Testing, Project management, Team management
  • Software & Tools: Jira, Microsoft Projects, Balsamiq, Lucidchart, Visual Studio, GitHub, SQL, Mondaycom
  • Process Optimization: Process Creation, Documentation, SOP Development, Cross-functional Collaboration
  • Leadership & Training: Team Leadership, Employee Training, Technical Communication, Client Relations, Decision-making, Verbal and written communication, Strategic planning, Relationship building, People management, Operations management
  • Technical Skills: SQL, QA Testing, ERPs, POS Systems, Product Demonstrations, Design Mockups

Timeline

Director of System Management

Turn – Pronoia Labs
01.2022 - Current

People’s Manufacturing

People’s – New Patriot Holdings, Inc.
01.2021 - 01.2022

System Specialist

People’s Dispensary
01.2020 - 01.2021

QA Lead | TechOps

Kigo – RealPage
01.2018 - 01.2020

Product Owner

Kigo – RealPage
01.2015 - 01.2018

No Degree - General Studies

Fullerton College

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