Kyle Steffenauer
Rocklin
Summary
Motivational leader and organizational problem-solver with advanced supervisory skills, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
18
18
years of professional experience
Work History
Service Manager
Service Champions - Rocklin
Rocklin
05.2019 - Current
- Performed root cause analysis on recurring problems encountered by customers.
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Conducted performance reviews and provided constructive feedback to staff members.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints quickly and effectively.
- Trained new employees on the use of customer relationship management software systems.
- Hired and trained service department staff to drive performance.
- Established key performance indicators (KPIs) for the service team to measure success and productivity.
Service Technician
Service Champions Heating and Air Conditioning
Livermore
09.2017 - 04.2019
- Completed regular maintenance on older systems, and repaired faulty equipment.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Repaired faulty components, such as motors, heat exchangers, and switches.
- Turned over leads for the sales team, which turned over to revenue for the company.
Service Manager
Service Champions Heating and Air Conditioning
Pleasanton
11.2014 - 09.2017
- Coordinated with other departments within the organization to ensure seamless delivery of services.
- Monitored service performance metrics to identify areas of improvement.
- Coordinated with sales and marketing teams to develop service offers and promotions.
- Oversaw daily operations of the service department, including scheduling and workflow management.
Service Repair Technician
Walnut Creek Heating And Air Conditioning
Concord
02.2013 - 09.2013
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Listened to customer needs to identify and recommend best products and services.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
Service Technician
Service Champions Heating and Air Conditioning
Pleasanton
10.2006 - 02.2013
- Provided technical support to customers over the phone and in person.
- Performed onsite repair of equipment at customer locations.
- Adhered to quality assurance procedures during every stage of the service process.
- Diagnosed problems and determined solutions for various customer issues.
Education
HVAC Training - HVAC
Success Academy
St Louis, MO01-2011
HVAC
Ultimate Technical Academy
Arkansas City, KS10-2006
High School Diploma -
Dublin High School
Dublin06-2000
Skills
- Service workflow management
- Performance metrics monitoring
- Employee training
- KPI development
- Technical support
- Conflict resolution
- Team leadership
- Communication skills
- Problem solving
- Coaching and mentorship
- Upselling
- Sales support
- Maintenance and repair
- Time management
- Relationship building
- Technical troubleshooting
Accomplishments
2004 Service Memberl of the Year Leisure Sports Internantions
Presidents Award 2009 - Service Champions
Timeline
Service Manager
Service Champions - Rocklin
05.2019 - Current
Service Technician
Service Champions Heating and Air Conditioning
09.2017 - 04.2019
Service Manager
Service Champions Heating and Air Conditioning
11.2014 - 09.2017
Service Repair Technician
Walnut Creek Heating And Air Conditioning
02.2013 - 09.2013
Service Technician
Service Champions Heating and Air Conditioning
10.2006 - 02.2013
HVAC Training - HVAC
Success Academy
HVAC
Ultimate Technical Academy
High School Diploma -
Dublin High School
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