KYLE STACEY
Teeterville, Ontario
Summary
Experienced professional skilled at identifying issues and implementing innovative solutions to achieve exceptional bottom-line results. Proven track record of guiding companies to leverage assets, capitalize on key performance indicators, and drive profitability.
Overview
19
19
years of professional experience
Work History
National Director of Operations - Canada
Joe Johnson Equipment
01.2025 - Current
- Led nationwide operational strategies to enhance efficiency and streamline processes across multiple regions
- Developed and implemented standard operating procedures to ensure compliance with industry regulations and company policies
- Oversaw performance management systems, driving accountability and improving employee productivity in operational teams
- Collaborated with cross-functional teams to align operational initiatives with organizational goals and strategic objectives
Regional Director of Operations - Ontario
Joe Johnson Equipment
11.2023 - 01.2025
- Responsible for providing leadership and direction to multiple branches across Ontario.
- Full P&L responsibility for branches within Ontario with operational oversight of the following departments: Parts, Service, and Outside Product Support Sales
- Acquired Municipal Business License and Motor Vehicle Inspection Station License for two branches effectively generating multiple streams of revenue across the Service Departments
Regional Operations Manager - Southern Ontario
Joe Johnson Equipment
04.2023 - 11.2023
- Responsible for providing leadership and direction to two branches across Southern Ontario
- Full P&L responsibility for branches within Southern Ontario leading a team of 21 team members
- Implement various best practices to achieve gross profit increase of 213% with 85% reduction in labour expenses in first month of responsibility at JJE Ancaster
Branch Manager - London
Joe Johnson Equipment
07.2022 - 04.2023
- Responsible for providing leadership and direction to all London branch employees in alignment with company objectives.
- Established a new branch in Southwestern Ontario (process implementation, staffing, safety standards, etc.)
- Provide direction and coaching to Parts & Service team members; driving product support operations to exceed Annual Operating Plan (AOP) targets in both of their respective departments
Service Manager
Equipment Sales & Service Ltd.
02.2020 - 07.2022
- Responsible for managing all branch service operations both in shop and on-site with a focus on ensuring the efficient, cost-effective delivery of various repairs.
- Control the service budget including: WIP management, sub-contracting costs, and service vehicle maintenance expenditures
- WIP reduction of ($152,211) or 44% from $346,250 in February 2020 to $194,039 in August 2020
Field Service Supervisor
Liebherr Canada Ltd.
08.2018 - 02.2020
- Responsible for overseeing the day-to-day business of on-site repairs in a timely manner
- Implemented a scheduling process using Microsoft Outlook to provide two-way communication and transparency ensuring more effective planning of scheduled jobs which resulted in an average response time of 36 hours from point of first contact
- Streamlined workflow requirements for technicians to ensure repairs closed within 14 days after last labour date (87% of all work orders closed within target time)
Field Service Technician
Liebherr Canada Ltd.
07.2015 - 08.2018
- Troubleshoot, repair, and service all Liebherr earthmoving machines on customer sites
- Responsibilities included providing exceptional service in all weather and terrain conditions while complying with ministry set regulations regarding the use of commercial vehicles
- Participated in regular factory training courses to stay current on emerging technologies
Shop Service Technician
Nortrax Canada
07.2013 - 06.2015
- Accountable for the effective repair of John Deere equipment in a shop environment
- Achieved John Deere factory capstone certification for all size backhoe tractors
Component Rebuild Technician
Toromont Cat
04.2012 - 06.2013
- Functioned as a component rebuild resource within a shop environment. Duties included disassembly, inspection, and reconditioning of various heavy equipment components
- Employed at various customer remote mining sites across Eastern Canada providing maintenance support to clients
Mobile Repair Team Commander
Canadian Armed Forces
04.2006 - 02.2012
- Maintained land vehicles and vessels in a unique and challenging environment to support Canada and its strategic interests at home and abroad
- Deployed on various domestic operations and exercises providing maintenance support for front line units
Education
Finance for Non-Financial Professionals
The Ivey Academy At Ivey Business School
Toronto, ON06-2022
Proficiency in Business Competencies
Blue Seal Designation
Edmonton, AB01.2014
Maintenance Management Professional Designation
Mohawk College of Applied Arts
Hamilton, ON01.2014
Heavy Duty Equipment Technician Red Seal (421A)
Ontario College of Trades
Hamilton, ON01.2013
Automotive Service Technician Red Seal (310S)
Alberta Apprenticeship & Training
Edmonton, AB01.2012
Skills
- Workflow Optimization
- Change Management
- Effective Team Leadership
- Cross-Functional Collaboration
- Maintenance Strategies & Tactics
Timeline
National Director of Operations - Canada
Joe Johnson Equipment
01.2025 - Current
Regional Director of Operations - Ontario
Joe Johnson Equipment
11.2023 - 01.2025
Regional Operations Manager - Southern Ontario
Joe Johnson Equipment
04.2023 - 11.2023
Branch Manager - London
Joe Johnson Equipment
07.2022 - 04.2023
Service Manager
Equipment Sales & Service Ltd.
02.2020 - 07.2022
Field Service Supervisor
Liebherr Canada Ltd.
08.2018 - 02.2020
Field Service Technician
Liebherr Canada Ltd.
07.2015 - 08.2018
Shop Service Technician
Nortrax Canada
07.2013 - 06.2015
Component Rebuild Technician
Toromont Cat
04.2012 - 06.2013
Mobile Repair Team Commander
Canadian Armed Forces
04.2006 - 02.2012
Finance for Non-Financial Professionals
The Ivey Academy At Ivey Business School
Proficiency in Business Competencies
Blue Seal Designation
Maintenance Management Professional Designation
Mohawk College of Applied Arts
Heavy Duty Equipment Technician Red Seal (421A)
Ontario College of Trades
Automotive Service Technician Red Seal (310S)
Alberta Apprenticeship & Training
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