Kyle Solberg
Anaheim
Summary
Experienced hospitality professional excels in customer service and operational efficiency, with a decade of expertise in enhancing guest experiences and streamlining processes in dynamic environments.
Overview
15
15
years of professional experience
Work History
Valet
LAZ Parking
Garden Grove
06.2025 - Current
- Parked vehicles efficiently in designated areas for optimal space utilization.
- Provided exceptional customer service by anticipating customer needs and exceeding expectations.
- Utilized proper safety protocols when operating motor vehicles or handling customer belongings.
- Assigned numbered tags to customers and vehicles.
Food Runner
Westin Anaheim Resort
Anaheim
05.2021 - 12.2023
- Delivered correct food items and beverages to guests efficiently.
- Maintained a sanitary work environment for all associates.
- Provided exceptional customer service to each guest consistently.
- Ensured organization and accuracy in a fast-paced setting.
- Solved problems swiftly while multitasking.
- Assisted in expediting kitchen line orders effectively.
- Supported servers by fulfilling guest requests promptly.
Gift Shop Attendant, Barista
Westin South Coast Plaza Hotel
Costa Mesa
03.2010 - 02.2016
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Prepared food and beverage items according to established standards.
- Managed cash handling processes to ensure accuracy and security.
- Collaborated with team members to maintain a cohesive work environment.
- Engaged with guests, providing information about the hotel and nearby locations.
- Created a welcoming atmosphere for both associates and guests.
Gift Shop Supervisor
Westin South Coast Plaza Hotel
Costa Mesa
01.2015 - 07.2015
- Managed snack shop operations to ensure efficient service delivery.
- Coordinated orders with multiple vendors to maintain inventory levels.
- Generated purchase orders and handled direct communications with representatives.
- Optimized inventory pars for food and merchandise to enhance guest satisfaction.
- Developed schedules and assigned duties to associates for smooth operations.
- Compiled and presented reports to Food and Beverage Director for performance evaluation.
Education
General Education
Fullerton College
Fullerton01.2009
General Education
Cal State Fullerton
Fullerton01.2008
High school diploma -
Loara High School
01.2006
Skills
- Customer service excellence
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Adaptability
References
Available upon request
Timeline
Valet
LAZ Parking
06.2025 - Current
Food Runner
Westin Anaheim Resort
05.2021 - 12.2023
Gift Shop Supervisor
Westin South Coast Plaza Hotel
01.2015 - 07.2015
Gift Shop Attendant, Barista
Westin South Coast Plaza Hotel
03.2010 - 02.2016
General Education
Fullerton College
General Education
Cal State Fullerton
High school diploma -
Loara High School
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