Kyle Schulte
Simi Valley
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
27
27
years of professional experience
Work History
Area Service Manager
Alpha Source Group
05.2023 - Current
- Improved customer satisfaction by addressing and resolving service issues in a timely manner.
- Streamlined service processes for increased efficiency and quicker response times.
- Led a team of technicians to ensure high-quality maintenance and repairs on all equipment.
- Reduced downtime by implementing preventive maintenance procedures and schedules.
- Managed budgets, ensuring cost-effective allocation of resources and expense control.
- Developed strong relationships with customers, earning repeat business and fostering trust.
- Collaborated with sales teams to identify new opportunities for service contracts and revenue growth.
- Conducted regular performance evaluations to help employees set goals and improve in their roles.
- Coordinated training programs for technicians, keeping the team up-to-date on the latest equipment technologies and best practices.
- Utilized data-driven decision-making processes to analyze technician productivity and optimize work schedules accordingly.
Field Service Engineer
Alpha Source Group
06.2021 - 05.2023
- Performs onsite installation, modification and maintenance of systems and equipment.
- Schedules service calls according to customer location and urgency of need.
- Provides technical support to troubleshoot, repair and maintain operational efficiencies with Hologic DEXA and ATEC systems.
- Trains and certifies fellow technicians on ATEC breast biopsy systems as a subject matter expert.
- Assists fellow technicians on Hologic Discovery and Horizon DEXA systems.
- Improved equipment reliability by conducting thorough field service repairs and maintenance tasks.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
Field Service Technician Team Lead
Arjo Inc.
06.2016 - 06.2021
- Responsible for providing guidance for up to 19 team members in regards to sales, service and technical issues.
- Responsible for dispatching service orders through SAP to appropriate technicians according to geographic area and current workload considerations.
- Provide support to the Regional Service Director with day-to -day operations. (e.g., technical support, open order info requests, information disbursement)
- Provide support to the Regional Service Director in hiring, training and termination of employees. (e.g., on-boarding process, inventory, proper use of van stock, vehicle assistance, company expense card issues, employee out-processing)
- Responsible for developing and maintaining relationships in the West Region. (e.g., Account Executives, Administrators, Bio-med Engineering Representatives, fellow technicians)
- Responsible for the execution and sale of service plans and ensuring the completeness of documentation. (i.e., Performance Maintenance, Performance Assurance)
- Responsible for repairing and maintaining capitol equipment. (i.e., patient handling, bed frames, hygiene equipment)
- Performed annual service visits and completed preventative maintenance on all systems.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
Field Service Technician
Arjo Inc.
08.2014 - 05.2016
- Responsible for maintaining relationships within the West Region with internal and external customers. (e.g., Account Executives, Hospital Administrators, Bio-med Representatives. etc.)
- Responsible for repairing and maintaining capitol and rental equipment. (e.g., Patient Handling, Hygiene Products, Bed Frames)
- Responsible for the execution and sale of service plans and ensuring the completeness of documentation. (i.e., Gold Service, Silver Service, Bronze Service)
- Provide assistance in coverage outside my geographical area when requested by management. (i.e., Arizona, San Diego)
- Responsible for maintaining the inventory and re-supply of van stock in order to work efficiently and effectively.
- Responsible for closing service orders in compliance with company policy.
Retail Sales Manager
Mountain View Tire & Auto Service
05.1997 - 09.2014
- Responsible for maintaining proper staff to handle workloads.
- Responsible for distributing workload to technicians according to ability and efficiency.
- Successfully created lasting business relationships while effectively communicating and educating customers in regards to required repairs.
- Responsible for the management of supply chain operations. (e.g., inventory, restock, out-planning)
- Successfully increased profits through effective sales training and troubleshooting profit loss areas.
- Responsible for the sale of tires, automotive repairs, preventative maintenance packages, and extended warranty plans.
Education
General Studies -
Moorpark College
Moorpark, CAHigh School Diploma -
Bishop Alemany High School
Los Angeles, CA1994
Skills
- Coaching and Mentoring
- Staff training and development
- Strategic thinker
- Excellent customer service skills
- Database management
- Workforce Planning
- Conflict management
- Inventory management
- Hologic ATEC and DEXA certified
- 13 years of management experience
Timeline
Area Service Manager
Alpha Source Group
05.2023 - Current
Field Service Engineer
Alpha Source Group
06.2021 - 05.2023
Field Service Technician Team Lead
Arjo Inc.
06.2016 - 06.2021
Field Service Technician
Arjo Inc.
08.2014 - 05.2016
Retail Sales Manager
Mountain View Tire & Auto Service
05.1997 - 09.2014
General Studies -
Moorpark College
High School Diploma -
Bishop Alemany High School
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