Kyle Scharf
London,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Production Technician
MDL Systems
01.2019
- Operated CNC machinery to produce door components and related materials
- Assembled various door elements, including jambs, sills, and headers
- Demonstrated versatility by assisting in diverse tasks such as truck loading, forklift operation, and material handling.
Moment Maker
TLS (Brand Experience Centre)
02.2024 - Current
- Provide exceptional customer service across multiple channels including telephone, email, and website for leading North American home improvement brands
- Represent various high-profile brands including CertaPro Painters, Paul Davis Restoration, and California Closets
- Manage incoming customer communications, demonstrating genuine care and ensuring efficient service delivery
- Adhere to brand-specific guidelines and scripts to maintain consistent brand representation
- Schedule and manage customer appointments and leads with precision
- Maintain accurate customer records in brand-specific databases and platforms
- Conduct quality checks and implement necessary corrections to ensure data integrity
- Utilize effective probing techniques to gather comprehensive customer information
- Consistently meet and exceed performance targets and quality standards.
Loan Verification Specialist
Bill Gosling Outsourcing
10.2021 - 02.2024
- Conducted comprehensive verification of loan application information through inbound and outbound calls
- Performed meticulous assessments to ensure data accuracy and completeness
- Utilized effective communication skills to gather additional information and resolve discrepancies
- Maintained strict adherence to verification procedures and compliance guidelines
- Delivered exceptional customer service, addressing applicant inquiries professionally
- Documented verification outcomes accurately and efficiently in designated systems
- Collaborated cross-functionally to optimize processes and resolve complex issues.
Inventory Management Specialist
The Carr Group
01.2020 - 01.2022
- Managed return logistics, coordinating with line haul services for efficient pickup
- Conducted daily inventory and returns scans, ensuring accurate data entry into company systems
- Developed and maintained Excel spreadsheets for manufacturer reporting
- Liaised with multiple line haul providers to schedule and arrange pickup.
Freelance Writer
HorrorHound
02.2017 - 11.2019
- Produced high-quality, engaging content for HorrorHound, an award-winning company specializing in horror genre collectibles and media
- Crafted insightful reviews of horror-related products, events, and media for publication
- Demonstrated expertise in horror genre knowledge and trends to appeal to a niche collector audience
- Adhered to strict editorial guidelines and deadlines to maintain publication quality and timeliness.
Customer Service Representative - Platinum Program
Starwood Hotels and Resorts
10.2011 - 02.2017
- Managed incoming calls for Platinum Program Members, handling reservations, confirmations, and special requests
- Processed reservation modifications and cancellations with attention to detail
- Utilized multiple proprietary software systems to ensure accurate input of client reservation data
- Addressed and resolved customer complaints, collaborating with hotel staff to ensure guest satisfaction.
Education
High School Diploma -
Laurier Secondary School
London, ONSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Conflict Resolution
- Client Relations
- Technical Support
- Payment Processing
Timeline
Moment Maker
TLS (Brand Experience Centre)
02.2024 - Current
Loan Verification Specialist
Bill Gosling Outsourcing
10.2021 - 02.2024
Inventory Management Specialist
The Carr Group
01.2020 - 01.2022
Production Technician
MDL Systems
01.2019
Freelance Writer
HorrorHound
02.2017 - 11.2019
Customer Service Representative - Platinum Program
Starwood Hotels and Resorts
10.2011 - 02.2017
High School Diploma -
Laurier Secondary School
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