Baseball
Kyle Poffley
Kingston,Ontario
Summary
A hardworking student equipped with excellent interpersonal skills, and customer service experience, and has a positive and charismatic nature. A motivated and experienced customer service representative who aims to please the customers and the company. Devoted to quality and attention to detail with an eagerness to provide exceptional customer service.
Overview
7
7
years of professional experience
1
1
Certificate
2
2
Languages
Work History
Driver/Customer Service Representative
St. Lawrence Pools
05.2024 - Current
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions
- Equipment delivery and on-site set up
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Obtained signatures from customers upon delivery of goods.
- Trained new personnel regarding company operations, policies and services.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
- Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
- Expedited installation times with efficient scheduling and coordination of resources.
- Addressed client concerns professionally, demonstrating a commitment to excellent customer service throughout the installation process.
Delivery Driver
Napanee Blooms
12.2021 - 04.2024
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools when needed.
- Ensured accurate tracking and reporting of daily delivery logs, enhancing operational transparency.
- Contacted customers prior to delivery to confirm and coordinate delivery times, strengthening customer relations and expectations.
- Regularly inspected and maintained delivery vehicles to ensure safety and reliability.
- Maintained an upbeat, positive attitude in a busy, customer-focused environment.
- Ensured the safety of all orders transported by securing them properly and following best practices for handling fragile items.
- Demonstrated exceptional time management skills, consistently meeting tight deadlines without compromising quality or safety.
- Efficiently delivered hundreds of floral orders during critical peak periods, including Valentine's Day, Mother's Day, and Christmas, ensuring timely and accurate deliveries through calm and effective coordination.
- Maintained professionalism and sensitivity when delivering to funeral homes and interacting with grieving families, ensuring respectful and empathetic service.
Crew Member
Burger Priest
10.2022 - 04.2023
- Prepared orders following restaurant, health, and safety standards and procedures.
- Collaborated effectively with team members, embracing feedback and coaching from management to improve service delivery and team productivity.
- Engaged in job-sharing strategies with team members to enhance efficiency in order completion while maintaining accuracy.
- Delivered exceptional customer experience by warmly greeting patrons and exceeding their service expectations, ensuring memorable visits, and encouraging Google and other social media reviews.
- Maintained impeccable cleanliness standards in all restaurant and guest areas, contributing to a positive atmosphere and adhering to health and safety regulations.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Operated cash register and POS machine, processing various forms of payment with 100% accuracy.
Cycling Ambassador
Cycle Kingston
05.2022 - 08.2022
- Assisted in planning week-long summer camps, serving as one of two lead counselors.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in an ever-changing environment.
- Proved successful working within tight deadlines and a fast-paced atmosphere.
- Used coordination and planning skills to schedule and direct community events.
- Effectively demonstrated leadership and public speaking.
Sales Associate
Sports Chek
08.2020 - 08.2021
- Prepared merchandise for sales floor by pricing and tagging, ensuring readiness for customer engagement.
- Assisted customers in locating products, utilizing store systems to check merchandise availability at other locations.
- Built lasting relationships with customers through effective engagement, enhancing their shopping experience.
- Implemented security and loss prevention training to identify risks and mitigate store theft.
- Organized racks and shelves to optimize visual appeal and promote specific merchandise, contributing to a welcoming store environment.
- Boosted sales by advising on purchases and successfully promoting additional products, demonstrating product knowledge and customer service excellence.
Retail Sales Associate Cashier
Shoppers Drug Mart
12.2017 - 10.2019
- Executed end-of-shift cashout operations adhering to store policies, ensuring accurate financial records.
- Assisted client purchases, item location, and reward program enrollment, enhancing the shopping experience.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Efficiently operated POS terminals, maintaining accurate cash drawer balances.
- Addressed customer inquiries and concerns with informed responses about store policies, contributing to a positive service environment.
Education
Bachelor of Communication Studies - Communications And Media & Minor in Psychology
Wilfrid Laurier University
Waterloo, ON04.2025
High School Diploma -
Frontenac Secondary School
Kingston, ON06.2021
Skills
- Efficiency and Time Management
- Attention to Detail
- Fast Learner
- Leadership
- Organization and Time Management
- Flexible & Adaptable
- Customer Service
- Problem-Solving
- Bilingual
- Interpersonal Communication
Accomplishments
- Assisted coaching little league baseball going into my final year of high school.
- Helped set up baseball playing grounds for the provincial Little League baseball tournament in Kingston.
Certification
- Secondary School diploma from Frontenac Secondary School with Honors (French Immersion & Ontario
Scholar) - Valid G1 License
- Canoe Tripping & Flat-Water kayaking (ORCKA)
- First Aid and CPR (2023)
- Acquired Pleasure Craft Operators Card
Interests
Fishing
Camping
Travel
Cooking
Movies
Timeline
Driver/Customer Service Representative
St. Lawrence Pools
05.2024 - Current
Crew Member
Burger Priest
10.2022 - 04.2023
Cycling Ambassador
Cycle Kingston
05.2022 - 08.2022
Delivery Driver
Napanee Blooms
12.2021 - 04.2024
Sales Associate
Sports Chek
08.2020 - 08.2021
Retail Sales Associate Cashier
Shoppers Drug Mart
12.2017 - 10.2019
Bachelor of Communication Studies - Communications And Media & Minor in Psychology
Wilfrid Laurier University
High School Diploma -
Frontenac Secondary School
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