Kyle Osman
Kingston,ON
Summary
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Overview
11
11
years of professional experience
Work History
Sales Associate
Mark's
Kingston, ON
10.2013 - 01.2025
- Handled customer complaints in a professional manner.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Helped customers find specific products, answered questions, and offered product advice.
- Used technology resources to assist customers in locating and selecting items.
- Placed special orders or called other stores to find desired items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Handled returns and exchanges according to company policies.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered customer inquiries regarding product features, pricing, and availability.
- Worked with fellow sales team members to achieve group targets.
- Answered incoming telephone calls to provide store, products and services information.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted customers with product selection, sizing and styling.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Greeted customers and provided exceptional customer service.
Education
Certificate - Health And Fitness Promotion
St Lawrence College
Kingston, ON06-2015
Skills
- Time management
- Customer engagement
- Multi-tasking strength
- Exceptional customer service
- Sales expertise
- Inventory control
Timeline
Sales Associate
Mark's
10.2013 - 01.2025
Certificate - Health And Fitness Promotion
St Lawrence College