Kyle Ocampo
IS/Business Graduate
Toronto,ON
Summary
Recent graduate from Trent University with a joint major in both Information Systems and Business Administration, and passionate about technology and business. My academic background has equipped me with a solid foundation in both IT and business administration, and I'm eager to apply my knowledge in a real-world setting. I bring a strong analytical mindset, excellent problem-solving skills, and a deep understanding of the relationship between technology and business. I'm highly motivated to learn and would consider myself very teachable, making me an ideal candidate for entry-level roles.
Overview
5
5
years of professional experience
Education
BA (Hons) - Information Systems and Business Administration
Trent University
09.2018 - 2023.08
Skills
Technical Support
Timeline
Customer Care Advisor
Scotiabank
12.2023 - 02.2024
IT Help Desk Support
Plan Group
05.2019 - 08.2019
BA (Hons) - Information Systems and Business Administration
Trent University
09.2018 - 2023.08
Work History
Customer Care Advisor
Scotiabank
12.2023 - 02.2024
- Responded to customer needs through competent customer service and prompt problem-solving.
- Resolved concerns with banking products or services to help with retention and drive sales.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Communicated with clients regarding bank account services, statements, and balances.
- Logged call information and solutions provided into internal database.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
IT Help Desk Support
Plan Group
05.2019 - 08.2019
- Provided software and hardware support for company desktops, laptops, and mobile devices.
- Configured hardware devices, and software to set up and upgrade work stations for employees.
- Took various phone calls with company employees daily.
- Provided IT support to in-office employees through desk side support services.
- Facilitated software and hardware upgrades for company cell phones, laptops, and desktops.
- Provided basic end-user troubleshooting support.
- Developed effective communication, technical support, and collaborative troubleshooting.
- Walked individuals through basic troubleshooting tasks both in-person and remotely.
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