Kyle Morgen
New Westminster,Canada (+1)
Summary
Versatile Support Specialist skilled handling data, technical issues and personnel support tasks in distributed environment. Self-motivated and attentive with good interpersonal and problem-solving abilities. Offering 5 years of experience in I.T, Support.
Overview
11
11
years of professional experience
Work History
Block Mold Production
AquaPak
02.2017 - 12.2018
- Cutting of styrofoam for construction
- Bagging and palletization
- Driving counterbalance forklift
- Cleaning
- Completed tasks by deadlines to keep production moving, profits optimized and customers satisfied.
- Adjusted machine recipes correctly to produce top-quality products.
Junior IT Support Analyst
Benefit Plan Administrators Limited
04.2019 - 07.2023
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Answered customer support inquiries via specialized ticket tracking platforms.
- Created user accounts and managed access control.
- Supported users with software, hardware and network issues.
- Met performance metrics for factors such as call volume thresholds and call time guidelines, producing exceptional customer feedback.
Hardware Technician
BC Technology Learning Society
10.2015 - 04.2016
- Upgrade Computer Hardware
- Tested monitors
- Cleaned computers
- Prepared skids for Customers
- Cleaned workshop
- Maintained technology equipment performance by configuring, diagnosing and repairing hardware.
Order Picker
Stormtech Performance Apparel
04.2012 - 01.2015
- Performed proper lifting and handling techniques to maintain safe working environment.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to complete timely orders and avoid delays.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
Education
Diploma - Network Systems Administrator
CDI College
Surrey BC07.2015
High School Diploma -
Byrne Creek Community School
Burnaby, BC06.2007
Skills
- Time Management
- Backup Recovery
- Critical Thinking
- Office Support
- Computer System Diagnostics Software
- Remote Control Software
- Sale Force
- Day Force
- Microsoft Teams
- Outlook
- Windows 11
- Active Directory
- Microsoft PowerShell
- Antivirus Software
- Hardware and Software Configuration
Timeline
Junior IT Support Analyst
Benefit Plan Administrators Limited
04.2019 - 07.2023
Block Mold Production
AquaPak
02.2017 - 12.2018
Hardware Technician
BC Technology Learning Society
10.2015 - 04.2016
Order Picker
Stormtech Performance Apparel
04.2012 - 01.2015
Diploma - Network Systems Administrator
CDI College
High School Diploma -
Byrne Creek Community School
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