Kyle McGrath
San Francisco
Summary
Dynamic and adaptable Independent Contractor with a proven track record at Uber, excelling in client relationship building and workload management. Demonstrated ability to enhance customer retention and navigate industry regulations, achieving outstanding service outcomes. Skilled in using specialized software tools, blending critical thinking with effective communication to meet and exceed project expectations.
Overview
9
9
years of professional experience
Work History
Independent Contractor
Uber
08.2024 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Ensured clients were kept informed throughout all phases of the project.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
- Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
Sous Chef
Waterbar
10.2023 - 04.2024
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
Food & Beverage Manager
Moscone Center
04.2016 - 10.2023
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Streamlined event planning processes by implementing efficient project management strategies.
- Handled registration processes efficiently, delivering a smooth check-in experience for attendees.
- Collaborated with cross-functional teams to successfully execute large-scale events.
- Prioritized health and safety considerations during event planning stages by working closely with security personnel.
- Contributed creative ideas during brainstorming sessions, leading to memorable and engaging events.
- Supported the Event Manager in overseeing all aspects of event production from concept to completion.
Education
Sociology
Contra Costa College
San Pablo, CAAssociate of Arts - Culinary
Le Cordon Blue
San Francisco, CA05-2015
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Scheduling
- Equipment Repair
- Service marketing
- Industry regulations knowledge
- Customer retention strategies
- Time management
- Attention to detail
- Customer support
- Problem-solving
- Critical thinking
- Task prioritization
- Proficient in Uber Driver App
- Active listening
- Multitasking Abilities
- Decision-making
- Excellent communication
- Conflict resolution
- Interpersonal communication
- Problem-solving abilities
- Reliability
- Adaptability and flexibility
- Effective communication
- Self motivation
Timeline
Independent Contractor
Uber
08.2024 - Current
Sous Chef
Waterbar
10.2023 - 04.2024
Food & Beverage Manager
Moscone Center
04.2016 - 10.2023
Sociology
Contra Costa College
Associate of Arts - Culinary
Le Cordon Blue
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