Kyle McDonald
London,ON
Summary
Reliable and hardworking, with an eye for detail and a desire to maintain a clean, safe and productive environment. A quick learner, effective teacher as well as a competent role player.
Overview
19
19
years of professional experience
Work History
Sales Representative
Pro-Motions
08.2022 - 12.2023
- Provided free samples to hundreds of people per day.
- Provided knowledge-based feedback regarding products.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Provided coaching and mentoring to employees.
Janitor
Ark Aid Street Mission
09.2019 - 07.2020
- Checked in and stocked inventory throughout facility.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Assisted in event setup and teardown, ensuring spaces were clean and ready for use before and after events.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Excellent communication skills, both verbal and written.
Customer Care Representative
Rogers Communications
04.2005 - 08.2011
- Over 100 customer interactions every day.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Communicated with clients regarding account services, statements, and balances.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
Education
Stayner Collegiate Institute
Stayner, ON1997
High School Diploma -
Collingwood Collegiate Institute
Collingwood, ON2002
Skills
- Product and Service Knowledge
- Safety Protocols
- Job Site Cleanup
- Scaffolding Setup
- Drywalling
- Painting
- Problem Solving
- Written Communication
- Needs Analysis
- Market research
- Complex Problem-Solving
- Team Player
- Punctual and Reliable
- Training and Development
Languages
English
Native or Bilingual
Timeline
Sales Representative
Pro-Motions
08.2022 - 12.2023
Janitor
Ark Aid Street Mission
09.2019 - 07.2020
Customer Care Representative
Rogers Communications
04.2005 - 08.2011
Stayner Collegiate Institute
High School Diploma -
Collingwood Collegiate Institute
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