Kyle Maytorena
Los Angeles
Summary
Dedicated Technical Support Professional with expertise in troubleshooting and resolving service issues across diverse platforms. Enhances customer satisfaction through effective communication and collaboration, ensuring swift resolution of technical challenges. Strong multitasking and time management abilities contribute to delivering positive customer experiences.
Overview
12
12
years of professional experience
Work History
Glenn’s Jewelry & Loans
01.2023 - 03.2024
- Assisted customers over the phone with product inquiries, pricing, and repair services.
- Provided clear explanations and support for watch repairs and custom jewelry orders.
- Coordinated customer requests with internal staff to ensure timely service completion.
- Maintained a professional and courteous approach when handling customer questions and concerns.
Vanguard Security
Los Angeles
07.2022 - 01.2023
- Assisted customers with troubleshooting alarm systems, security devices, and connectivity issues.
- Provided technical guidance and support for installed systems including cameras and wireless devices.
- Communicated with customers and team members to resolve service issues quickly and effectively.
- Diagnosed and resolved installation or performance problems with security systems.
- Los Angeles
Fox Studios
Los Angeles
10.2021 - 02.2022
- Providing customer service through phone support while assisting executives and producers with connectivity and technical support for Cisco and Avaya phone systems.
- Assisted users with setup and troubleshooting of office phones and network devices.
- Worked with internal teams to resolve service interruptions and maintain system reliability.
- Los Angeles
Outsource
El Segundo
12.2018 - 10.2021
- Installed cables and terminated jacks in large commercial buildings.
- Installed speakers, projectors, and controllers.
- Worked on CCTV and access control in various locations.
- Mounted and programmed cameras.
- Operated various types of lifts.
- El Segundo
Zurtech Inc.
Tarzana
07.2017 - 11.2018
- Managed projects involving the installation of security cameras and CCTV in diverse locations.
- Installed security systems, access control, keyless entry, alarm systems, and home theaters.
- Tarzana, CA
Eagle Communications
Glendale
12.2016 - 09.2016
- Installed single-line and multi-line fiber optic cables.
- Tested fiber with modern tools before installation.
- Provided solutions for troubleshooting fiber connections with the Lead Fiber Technician.
- Glendale, CA
IES Communications
Irvine
01.2015 - 08.2015
- Installed cables and terminated jacks in large commercial buildings.
- Irvine, CA
Associated Technical College
Los Angeles
04.2014 - 12.2014
- Conducted demonstrations on networking and fiber optic tools.
- Performed weekly inventory checks and maintained monthly order logs.
- Assisted the Lead Instructor with grading and distributing supplies for hands-on training.
- Los Angeles, CA
Lightsource1 Inc.
Los Angeles
02.2012 - 03.2013
- Installed single-line and multi-line fiber optic cables.
- Provided solutions for troubleshooting fiber connections with the Lead Fiber Technician.
- Prepared status reports and sketched cable location maps.
- Los Angeles, CA
Education
Telecommunications Diploma -
Associated Technical College
Los Angeles, CAAssociate in Science Degree (AS) -
Pasadena City College
Pasadena, CASkills
- Technical Support
- Troubleshooting
- Service ticket documentation
- Issue escalation
- Remote Assistance
- Networking Equipment
- Security Systems
- CCTV installation
- Alarm system installation
- Installation Assistance
- Repair Assistance
- Customer Service
- Phone Support
- Service Inquiries
- Customer Satisfaction
- Conflict Resolution
- Clear Communication
- Team collaboration
Customer Support Technical Skills
Experienced in providing excellent customer service providing phone support while assisting customers with product questions, service requests, and technical issues. Skilled at troubleshooting connectivity and technical problems, documenting service tickets, and escalating issues when necessary all timely resolution. Assisting remotely and guiding customers in clear and concise way. While managing multiple customer requests in fast-paced environments while maintaining strong communication with both customers, team members and vendors. I am known for resolving conflicts calmly, maintaining customer satisfaction, and providing technical support for phones, networking equipment, and security systems. Experienced in assisting customers with installations, repairs, and general service inquiries.
Timeline
Glenn’s Jewelry & Loans
01.2023 - 03.2024
Vanguard Security
07.2022 - 01.2023
Fox Studios
10.2021 - 02.2022
Outsource
12.2018 - 10.2021
Zurtech Inc.
07.2017 - 11.2018
Eagle Communications
12.2016 - 09.2016
IES Communications
01.2015 - 08.2015
Associated Technical College
04.2014 - 12.2014
Lightsource1 Inc.
02.2012 - 03.2013
Telecommunications Diploma -
Associated Technical College
Associate in Science Degree (AS) -
Pasadena City College