Kyle Manley
Saskatoon,SK
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology. Currently in pursuit of the ISC2 CISSP and the CompTIA Network+.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
IT Systems Engineer
LAN Solutions Corp
10.2022 - 05.2023
- Documented system configuration, mapping and processes.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Delivered helpdesk service and support to customers.
- Completed software updates and assessed security patches for optimized computer use.
- Assisted employees with resolving network problems at remote locations.
IT Support Specialist – Level 2
BH Tech
03.2019 - 10.2022
- Skilled at working independently and collaboratively in a team environment.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Translated complex technical issues into digestible language for non-technical users.
Junior IT Support Technician
Gabriel Dumont Institute
01.2018 - 02.2019
- Provided graphical user interface-level assistance with server configuration and administration.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
Retail Service Technician
UBreakiFix
12.2016 - 04.2018
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
Education
High School Diploma -
Evan Hardy Collegiate
Saskatoon, SK2008
Skills
- Inventory Procedure Documentation
- Issue and Resolution Tracking
- Customer Communication and Empathy
- Troubleshooting Network Issues
- Hardware and Software Configuration
- Employee Computer Support
- Deskside Support
- Component Replacements
- UNIX Shell Scripting
- Powershell
Certification
Comptia A+
ISC2 CC
Google IT Support Professional
Affiliations
ISC2 Associate
SPL Innovation and Advisory Committee
Timeline
IT Systems Engineer
LAN Solutions Corp
10.2022 - 05.2023
IT Support Specialist – Level 2
BH Tech
03.2019 - 10.2022
Junior IT Support Technician
Gabriel Dumont Institute
01.2018 - 02.2019
Retail Service Technician
UBreakiFix
12.2016 - 04.2018
High School Diploma -
Evan Hardy Collegiate
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