Kyle Madrid
Daly City
Overview
12
12
years of professional experience
Work History
Front of House Server/Barista
Nourish
2018.11 - Current
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Cleaned counters, machines, utensils, and seating areas daily.
- Served food and beverages promptly with focused attention to customer needs.
- Arranged buffets with proper signage and dietary labels.
- Checked and pulled defective or expired products from shelves.
Shift Supervisor/Barista
Starbucks
2014.07 - 2018.11
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Handled cash and processed payments accurately to avoid errors.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Cleaned counters, machines, utensils, and seating areas daily.
Food Server
Fort McKinley
2013.06 - 2014.07
- Explained menu items and suggested appropriate options for food allergy concerns.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Inspected dishes and utensils for cleanliness.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Education
Culinary Arts And Hospitality
City College of San Francisco
San Francisco, CASkills
- Guest relations
- Food presentation
- Order taking
- Punctuality
Timeline
Front of House Server/Barista
Nourish
2018.11 - Current
Shift Supervisor/Barista
Starbucks
2014.07 - 2018.11
Food Server
Fort McKinley
2013.06 - 2014.07
Culinary Arts And Hospitality
City College of San Francisco