Overview
Work History
Education
Skills
Timeline
Generic

Kyle Madrid

Daly City

Overview

12
12
years of professional experience

Work History

Front of House Server/Barista

Nourish
11.2018 - Current
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Minimized spoilage with proper use of first-in-first-out stock procedures.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Served food and beverages promptly with focused attention to customer needs.
  • Arranged buffets with proper signage and dietary labels.
  • Checked and pulled defective or expired products from shelves.

Shift Supervisor/Barista

Starbucks
07.2014 - 11.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Handled cash and processed payments accurately to avoid errors.
  • Maintained regular and consistent attendance and punctuality.
  • Controlled line and crowd with quick, efficient service.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Cleaned counters, machines, utensils, and seating areas daily.

Food Server

Fort McKinley
06.2013 - 07.2014
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Inspected dishes and utensils for cleanliness.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.

Education

Culinary Arts And Hospitality

City College of San Francisco
San Francisco, CA

Skills

  • Guest relations
  • Food presentation
  • Order taking
  • Punctuality

Timeline

Front of House Server/Barista

Nourish
11.2018 - Current

Shift Supervisor/Barista

Starbucks
07.2014 - 11.2018

Food Server

Fort McKinley
06.2013 - 07.2014

Culinary Arts And Hospitality

City College of San Francisco

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Kyle Madrid