Kyle Lucena

• Delivered packages to customers promptly and efficiently.
• Ensured timely and accurate delivery of goods to clients.
• Transported products to various locations while maintaining excellent customer service.
• Made sure I was driving safely while still following my gps and getting to each delivery location in a timely manner.
• I am a hybrid so not only do I know how to deliver but I also dispatch
• Worked with the team to ensure drivers were back on time, safely, and efficiently.
• Coordinated delivery schedules with dispatchers to ensure timely and efficient service.
• Communicated effectively with dispatchers to address logistical challenges and maintain delivery timelines.

Started as a cashier

• Processed customer transactions efficiently and accurately.
• Maintained organized cash register and balanced drawers.
• Assisted customers with product inquiries and recommendations.
• Managed inventory by restocking shelves and maintaining displays.
• Handled returns and exchanges according to store policies.
• Collaborated with team members to ensure smooth operations.
• Provided exceptional customer service in a fast-paced environment.
• Implemented best practices for cash handling and security procedures.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Greeted customers and answered any questions they had about the store's products and services.

Decided to become a manager after 3 years

• Coordinated team schedules to optimize labor efficiency during peak hours.
• Oversaw daily operations to ensure smooth restaurant functioning.
• Trained and developed staff in customer service and food handling standards.
• Implemented safety protocols and ensured compliance with health regulations.
• Resolved customer complaints promptly to enhance dining experience.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Trained employees on additional job positions to maintain coverage of roles.

Also within those 6 years I was moving to different stores to help train other employees as well as just experiencing different environments and supporting different teams and locations.