Kyle Kliss
Summary
Dedicated and talented individual with a performance driven background. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones at multiple positions. 5+ years of marina or fishing related experience and 3+ years of customer service experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Reservation Agent
Everything Revelstoke
Revelstoke, BC
11.2022 - Current
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Commercial Lobster Fishing Captain
North Atlantic Traders
Marblehead, MA
03.2022 - 10.2022
- Leveraged humane methods to capture Lobsters and minimize bi-catch loss.
- Managed all cashflow and found ways to eliminate costs when necessary.
- Applied knowledge of areas and navigational skills to keep vessel on-target and bring in maximum returns.
- Monitored weather, crew and vessel conditions to make sound operational choices.
- Oversaw multiple employees, directed activities and enforced regulatory requirements.
Professional Ski Patroller
Sun Peaks Resort
Sun Peaks, British Columbia
10.2021 - 03.2022
- Promoted accident reduction and skier safety by maintaining clear, visible warning signs and safety notices.
- Transported injured skiers down mountain to arrange transport to medical facilities using toboggans and snowmobiles.
- Extracted skiers from compromising places and situations using emergency chair lift evacuations and high angle rescue procedures.
- Conducted supervised and non-supervised morning and evening weather observations and transferred data on to Excel.
Marina Operator
Mission Group
Kelowna, British Columbia
04.2019 - 10.2021
- Managed a team of 20+ employees, overseeing hiring, training, and professional growth of employees.
- Carried out day-to-day duties accurately and efficiently.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Maintained energy and enthusiasm in fast-paced environment.
- Completed minor preventative maintenance and mechanical repairs on equipment.
- Created plans and communicated deadlines to ensure projects were completed on time.
Freelance Cinematographer
Kyle Kliss Media
Kelowna, BC
01.2016 - Current
- Developed, filmed, edited and produced 25+ projects.
- Utilized the Adobe Creative Suite to manipulate, splice and sync video footage.
- Managed client contact, shoot scheduling and product deliveries.
- Produced marketing videos that have grossed over 30,000+ views.
- Identified appropriate marketing channels and target customers for campaigns.
Education
Bachelor of Management -
University of British Columbia
Kelowna, BC04.2021
Skills
- Customer service
- Critical Thinking
- Microsoft Office
- Customer Relations
- Pre-Hospital Emergency Care
- Complex Problem-Solving
- Corporate Video
- Commercial Fishing Operations
- Adobe Creative Suite
Certification
- Occupational First Aid Level 3 - First Aid Training Systems
Timeline
Reservation Agent
Everything Revelstoke
11.2022 - Current
Commercial Lobster Fishing Captain
North Atlantic Traders
03.2022 - 10.2022
Professional Ski Patroller
Sun Peaks Resort
10.2021 - 03.2022
Marina Operator
Mission Group
04.2019 - 10.2021
Freelance Cinematographer
Kyle Kliss Media
01.2016 - Current
Bachelor of Management -
University of British Columbia