Kyle Ju Tu He
MARKHAM
Summary
Hardworking, passionate, and highly-motivated individual who works well independently and collaboratively with other departments. Strong organizational and communications skills for thinking quickly and solving problems in fast-paced environment. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times.
Overview
4
4
years of professional experience
Work History
Escalation Specialist/Supervisor
CarryTelecom Inc
02.2022 - 06.2023
- Acted as the primary point of contact for high-level customer issues, utilizing strong de-escalation techniques to resolve conflicts and ensure customer satisfaction
- Demonstrated professionalism and exceptional communication skills while handling challenging customer interactions
- Provided guidance and support to the sales and support teams, fostering a positive and collaborative work environment
- Successfully manage and resolve complaints received from regulatory bodies such as CCTS, CRTC, and BBB, ensuring compliance and customer satisfaction.
Sales representative
CarryTelecom Inc
09.2021 - 01.2022
- Actively promote and sell services and products to customers, achieving or exceeding sales targets
- Demonstrated strong attention to detail and accuracy in processing customer orders efficiently
- Delivered excellent customer service by promptly addressing inquiries and resolving issues
- Accomplishments: Recognized as the top performer in the team, earning the Employee of the Month award for receiving the highest positive reviews
- Consistently ranked in the top 3 based on key performance indicators (KPIs)
Customer Service/Order Desk representative
Comda.com (Advertising Company)
08.2019 - 12.2019
- Provided prompt and courteous assistance to customers in a dynamic phone-based environment
- Efficiently organized and managed orders, ensuring timely processing and fulfillment
- Demonstrated excellent multitasking abilities, effectively handling multiple tasks under pressure
- Proficiently utilized Customer Relationship Management (CRM) systems and Q360 software.
Education
Bachelor of Commerce in Business Management -
Seneca College
01.2020
Skills
- Exceptional communication skills
- Leadership
- Time management and Efficiency
- Teamwork and Collaboration
- Analytical skills
- Organizational skills
- Problem Solving skills
- Attention to detail
- Microsoft Skills(Word, Excel and Powerpoint)
- Customer Focus
- Staff Management
- Adaptability
Languages
English
Native or Bilingual
Chinese(Mandarin & Cantonese)
Native or Bilingual
References
Available upon request
Timeline
Escalation Specialist/Supervisor
CarryTelecom Inc
02.2022 - 06.2023
Sales representative
CarryTelecom Inc
09.2021 - 01.2022
Customer Service/Order Desk representative
Comda.com (Advertising Company)
08.2019 - 12.2019
Bachelor of Commerce in Business Management -
Seneca College
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