Dynamic manager with expertise in staff training, customer engagement, and food safety. Proven ability to enhance operational efficiency and customer satisfaction in fast-paced environments.
Overview
9
9
years of professional experience
12
12
Certifications
Work History
Manager/Owner/Operator
Maxines Canteen
Sault Ste. Marie, Ontario
06.2025 - 10.2025
Ensured efficient café performance through oversight of daily operations.
Trained staff on customer service excellence and food safety protocols.
Managed budgeting and financial operations to enhance profitability.
Developed strategic plans to boost efficiency and increase profit margins.
Engaged customers with strong verbal skills to accurately assess needs and preferences.
Food Truck Operator
poutine Feast
Ottawa, Ontario
07.2022 - 07.2025
Ensured efficient service and customer satisfaction while operating food truck at events.
Prepared high-quality poutine using fresh ingredients and traditional recipes.
Resolved customer complaints promptly and professionally to maintain service standards.
Managed high order volume during lunch rush, ensuring accuracy of food delivery.
Gathered guest feedback on food quality, addressing issues and refilling beverages as needed.
Building Maintenance Worker
70-East Street Apartments
Sault Ste. Marie, Ontario
02.2025 - 06.2025
Performed general cleaning tasks such as sweeping, mopping, dusting and waxing floors.
Inspected the interior and exterior of buildings for any signs of damage or needed repair.
Performed routine repairs on plumbing and electrical systems in residential units.
Replaced light fixtures and ensured proper functioning of all lighting systems.
Utilized hand tools and power tools for various maintenance tasks throughout the property.
Documented maintenance activities and communicated updates to property management team.
Painted interior walls using appropriate paints to maintain a neat appearance.
Dietary Aide
F.J.Davey Home
Sault Ste. Marie, Ontario
07.2016 - 08.2018
Prepared nutritious meals according to dietary guidelines for residents.
Maintained cleanliness and organization of kitchen and dining areas.
Assisted kitchen staff with food preparation and service operations.
Monitored food inventory, reporting shortages to management promptly.
Communicated effectively with nursing staff regarding dietary needs of residents.
Trained new dietary aides on kitchen procedures and safety protocols.
Collaborated with team members to optimize meal service efficiency.
Adhered to safety protocols during food handling and preparation activities.
Education
High School Diploma -
Rainy River High School
Rainy River, ON
06-2005
Sault College of Applied Arts And Technology
Sault Ste. Marie
Skills
Event coordination and project planning
Problem solving
Effective communication
Staff training and development
Customer engagement strategies
Menu planning and food safety
Relationship management
Certification
Construction Health and Safety Orientation
Affiliations
Youth Odena: Core member, Consultant and Event Organizer 2016-2020