Kyle Howse
Peterborough,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Baker
Kawartha Buttertart Factory
01.2022 - 02.2023
- Cleaned and maintained kitchen equipment and oven.
- Implemented visual merchandising strategies that showcased featured items which resulted in enhanced customer interest.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Increased production efficiency through effective time management and multitasking during busy periods.
Team Leader
Little Caesars
01.2019 - 01.2022
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coordinated resources effectively to meet projected deadlines and product demand.
- Managed approximately 3-8 employees and assigned required tasks and ensured proper completion.
- Daily balance and preparation of bank deposits.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Home Repair/Technology
Freelance
01.2014 - 01.2019
Key Holder/Food prep
Taste of Mediterranean
01.2014 - 06.2014
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
Customer Service Representative
Sykes
01.2013 - 01.2014
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Cross-trained and provided backup support for organizational leadership.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Shift Supervisor
Wendy's Restaurant
01.2009 - 01.2012
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Coordinated project workflows for departments.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
Senior Product Specialist
Minacs
01.2006 - 01.2009
- Assisted with demonstrations for the client to showcase functionality.
- Researched and evaluated potential new markets and products.
- Tracked key performance indicators to measure success of campaigns.
- Assisted sales teams with technical expertise during presentations, leading to increased conversions from prospects to customers.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Utilized specialized software to capture and process data.
- Researched product's technical specifications and accurately communicated information.
- Conducted primary and secondary research to better understand customer needs and behaviors.
- Trained and provided coaching to many new team members.
Education
GED -
Kenner Collegiate Vocational Institute
Peterborough, ON07.2004
Skills
- 15 years Extensive Customer Service experience Knowledge and Experience in Food Industry
- Open to new learning experiences Takes initiative Strong ability to work in a team, as well as alone
- Excellent attention to detail Advanced knowledge of computer hardware and software Knowledge of Point of Sale systems Quality writing and communication skills Highly reliable (10 years)
- Dependable
- Cash Handling
- Management
- Inventory
- Problem solving
- Computer Operation
- Desktop Support
- Help Desk
- Software Troubleshooting
- Operating Systems
- Reliable and Responsible
- Microsoft Office
- Delivery Coordination
- Team Cooperation
- Temperature Control
- Food Safety
- Quality Control
- Team Player
- Customer Service
- Opening and closing duties
Personal Details
Secondary School, 23
Languages
English
Native or Bilingual
Software
Windows OS, Microsoft software, Linux, Python
Timeline
Baker
Kawartha Buttertart Factory
01.2022 - 02.2023
Team Leader
Little Caesars
01.2019 - 01.2022
Home Repair/Technology
Freelance
01.2014 - 01.2019
Key Holder/Food prep
Taste of Mediterranean
01.2014 - 06.2014
Customer Service Representative
Sykes
01.2013 - 01.2014
Shift Supervisor
Wendy's Restaurant
01.2009 - 01.2012
Senior Product Specialist
Minacs
01.2006 - 01.2009
GED -
Kenner Collegiate Vocational Institute
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