Kyle Hawrysz
Spruce Grove,Alberta
Summary
Experienced Field Service Professional with strong focus on troubleshooting and maintenance of complex equipment. Known for effective team collaboration and adaptability to changing needs. Skilled in diagnosing issues, performing repairs, and ensuring customer satisfaction. Reliable, results-driven, and capable of handling high-pressure situations with ease.
Overview
6
6
years of professional experience
Work History
Heavy Duty Field Service Technician
City of Edmonton
09.2020 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Triage and manage client requests while on call with the goal of time being used as effectively as possible to ensure units are getting put into service as quickly and professionally as possible
- Complete emergency repairs in the field to get unit back to a location where it can be appropriately over hauled
- Maintained a high level of professionalism in all interactions with clients and the public, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Diagnosis and repair of various custom hydraulic systems at a case by case basis
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
Heavy Duty Equipment Technician
City of Edmonton
12.2018 - 09.2022
- Enhanced workshop safety by enforcing proper use of tools, equipment, and personal protective gear.
- Leveraged strong problem-solving skills to develop creative solutions for unique or challenging repair scenarios encountered in the shop.
- Conducted comprehensive performance tests on repaired machinery to ensure optimal functionality before returning it to service.
- Executed complex repairs involving engine overhauls, hydraulic system rebuilds, electrical diagnostics, for enhanced equipment performance.
- Established a reputation for excellence through consistent delivery of high-quality workmanship and unwavering commitment to customer satisfaction.
- Reduced downtime for heavy duty equipment by promptly diagnosing and repairing mechanical issues.
Education
Diploma - Industrial Heavy Equipment Technology
Northern Alberta Institute of Technology
Edmonton08-2018
Skills
- Analytical Problem-Solving
- Emergency Repair Expertise
- Diagnosis and Repair of emergency services units
- Service Excellence
- Systematic Troubleshooting
- Jet drive water craft maintenance and diagnostics
- Ariel Systems Diagnostics and Repair
- Talented In Hydraulic System Diagnostics and Repair
- Drive train maintenance
- Electrical System Diagnostics
Accomplishments
- Collaborated with team of foreperson, supervisors and mechanics in the development of field services
- Documented and resolved several fleet defects which led to fleet wide campaigns
- Achieved unit retention through effectively helping with inspecting units to determine cost vs practicality in keeping units
- Subject matter expert in industrial crushing equipment
- Relief foreperson and controller
- Represented NAIT at Skills Alberta in Heavy Duty Diagnostics and Repairs.
Timeline
Heavy Duty Field Service Technician
City of Edmonton
09.2020 - Current
Heavy Duty Equipment Technician
City of Edmonton
12.2018 - 09.2022
Diploma - Industrial Heavy Equipment Technology
Northern Alberta Institute of Technology
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