Dean Donovan
Saint John,NB
Summary
Skilled in both hospitality and craftsmanship, I leveraged my strong work ethic to enhance guest satisfaction through exceptional service and efficiency. Skilled in guest engagement, my contributions have consistently improved customer experiences and operational success. Motivated worker with engaging personality and flexible approach. Upbeat, friendly, and anticipate customer needs to facilitate enjoyable dining experiences.
Overview
11
11
years of professional experience
Work History
Server/Bartender
The Press Gang Restaurant and Oyster Bar
06.2022 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Bartender
Fox Harb'r Resort
04.2022 - 06.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server/Bartender
The Cube Hotel and Nightclub
05.2021 - 03.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Animal Caretaker
Rover
02.2024 - Current
- Exercise, feed and water animals to provide necessary nutrients and keep pets healthy.
- Documented daily observations of animal behavior, health, and food consumption to support ongoing monitoring efforts by veterinary staff.
- Maintained clean and safe living environments for pets.
Qualified Timber Joiner and Labourer
FKG Group Australia
04.2018 - 03.2022
- Maintained a safe working environment through diligent adherence to safety guidelines and equipment maintenance procedures.
- Maintained clean workspaces, professional personal appearance and neat vehicle.
- Improved client satisfaction by delivering high-quality joinery work within tight deadlines.
- Operated hand and power tools with complete safety to avoid damaging spaces or hurting individuals.
- Delivered durable, aesthetically pleasing joinery installations that contributed to increased property values for clients.
Apprentice Timber Joiner
D&M Furniture
01.2014 - 02.2018
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Enhanced practical skills by assisting experienced professionals in various tasks.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
Education
Trade Certificate III - Timber Joinery
T.A.F.E Australia
Brisbane Australia02.2018
High School Diploma -
Centenary Height State High
Toowoomba, Australia 11.2013
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Professional Appearance
- Food Running
- Sales Techniques
- Performance Improvement
Languages
English
Native or Bilingual
Timeline
Animal Caretaker
Rover
02.2024 - Current
Server/Bartender
The Press Gang Restaurant and Oyster Bar
06.2022 - 01.2024
Bartender
Fox Harb'r Resort
04.2022 - 06.2022
Server/Bartender
The Cube Hotel and Nightclub
05.2021 - 03.2022
Qualified Timber Joiner and Labourer
FKG Group Australia
04.2018 - 03.2022
Apprentice Timber Joiner
D&M Furniture
01.2014 - 02.2018
Trade Certificate III - Timber Joinery
T.A.F.E Australia
High School Diploma -
Centenary Height State High
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