Hardworking and focused Administrative Professional offering excellent communication, planning and prioritization skills demonstrated through 10+ years of performance. Skilled at drafting reports and business correspondence, managing office tasks, graphic design, time management, public relations, and data analysis. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Coordinator
Atlantic Provinces Special Education Authority
03.2020 - Current
Manage and is accountable for various departmental projects including workflow, scope, and timelines.
Coordinate complex, multi-step projects with many dependencies, such as multiple resources, budgetary limits, and adherence to organizational and provincial policies and procedures.
Manage operations of programs in support of departmental objectives.
Promote, organize, administer, and evaluate programs as part of a collaborative team.
Manage events, which includes promotion, communication, scheduling, registration, logistics, and live troubleshooting.
Collect, analyzes, and disseminates metrics using various survey tools and other methods of collecting data.
Develop visual representations of data and generates reports to communicate key findings.
Communicate regularly with Senior Leadership to move large projects forward.
Liaise with leadership positions at region/board/districts, government departments, community agencies and other partners on a wide range of initiatives.
Provide comprehensive and high quality senior administrative support to the Director and Coordinator.
Promote APSEA's Vision and Mission internally and in the broader community.
Work collaboratively with APSEA colleagues to promote a shared vision of APSEA programs and services.
Actively engage in and facilitates meetings with staff, educational partners, and teams.
Collaborate with APSEA employees/departments to strategically develop organization-wide programs, training, and special projects.
Provide exemplary service to staff by maintaining up-to-date knowledge of APSEA's policies and procedures, and a high degree of computer knowledge to ensure the efficient running of the department.
Manage and coordinates correspondence and documents for the departments, including preparation, distribution, editing, formatting, and ensuring adherence to accessibility standards.
Administrative and Support Services Assistant
VETS Canada
07.2019 - 01.2020
Quickly worked with Veterans to improve life choices and maximize benefits of programs.
Spoke with Veterans and Non-Profit Organizations to expand community engagement and program outreach.
Helped social workers build, coordinate and lead programs supporting individuals with mental health concerns.
Detailed program operations and participant activities with comprehensive record keeping.
Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
Received donations for the organization and send out tax receipts to recipients.
Handled and organized fundraising events kept social media platforms updated with weekly news and events.
Administrative Assistant
Victoria General Hospital – Cancer Care
05.2018 - 07.2019
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Handled client correspondence and tracked records to foster office efficiency.
Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Coached new employees on administrative procedures, company policies and performance standards.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Organized weekly staff meetings and logged minutes for corporate records.
Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Created PowerPoint presentations for business development purposes.
Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Created detailed expense reports and requests for capital expenditures.
Managed Access databases converting complex data into easy-to-interpret data.
Administration /Publications Assistant
IWK Children's Hospital – Kids Rehab
05.2017 - 04.2018
Managed multiple projects simultaneously using organizational and analytical skills.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Handled client correspondence and tracked records to foster office efficiency.
Informed and supported business leaders through consistent communication and administrative support duties.
Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Published weekly newsletters regarding ongoing fundraisers, events, and activities for children in rehabilitation and sent out to families, patients, and staff.
Processed invoices and expenses to facilitate on-time payment.
Transcriptionist
Atlantic Assisted Reproductive Therapies Clinic
02.2017 - 05.2017
Reviewed and edited transcribed reports and corrected material for spelling, grammar and clarity.
Used headsets and transcribing software to take dictation of medical documents.
Reviewed completed reports for proper formatting, grammar and sentence structure.
Returned printed and electronic form dictated reports for physician's review, signature and corrections.
Tracked and documented processes, communications and report status to remain organized and meet deadlines.
Maintained logs of incoming dictation projects and transcription records.
Translated medical jargon and abbreviations into expanded forms to verify accuracy of patient and health care facility records.
Transcribed sensitive documents with complete confidentiality.
Returned dictated reports in printed or electronic form for physician's review, signature and corrections and for inclusion in patients' medical records.
Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system.
Administrative Assistant
Victoria General Hospital– Cancer Care
09.2016 - 02.2017
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Scheduled office meetings and client appointments for staff teams.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Generated reports and typed letters in Word and prepared PowerPoint presentations.
Handled client correspondence and tracked records to foster office efficiency.
Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Coached new employees on administrative procedures, company policies and performance standards.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Created PowerPoint presentations for business development purposes.
Created detailed expense reports and requests for capital expenditures.
Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Office Manager
Dr. Natarajan's Office (Family Practice)
10.2012 - 08.2016
Maintained computer and physical filing systems.
Built relationships with physicians to create steady referral pipeline.
Assisted with regulatory issues such as compliance.
Developed and maintained electronic record management systems to analyze and process data.
Created and implemented organizational policies and procedures.
Consulted with healthcare professionals on business decisions.
Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures.
Developed close working relationships with front office and back office staff.
Communicated effectively with staff members, physicians and patients.
Developed policies and procedures for effective practice management.
Codified office structures and processes to promote teamwork and performance. Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Performed billing, collection and reporting functions for office.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Produced high-quality documents, spreadsheets and presentations.
Education
Project Management
Dalhousie University
Halifax, NS
06.2024
Change Management
Athabasca University
Athabasca, AB
05.2023
International Business
University of New Brunswick
Fredericton, NB
04.2012
Human Resource Management
Atlantic Business College
Fredericton, NB
07.2009
Diploma
Fundy High School
St. George, NB
06.2006
Skills
Proficiency in Office 365
Data Analysis
Event Management
Strategic Planning
Stakeholder Engagement
Process Optimization
Scheduling
Customer and Client Relations
Executive Presentations
Document Conversion
Accessibility
Policy and Procedure Modification
Certification
Inclusive Content Creator Certificate
WebAIM Accessible Course Certificate
Certification in CPR Level A and C
Workplace Hazardous Materials Information System (WHMIS)
Timeline
Project Coordinator
Atlantic Provinces Special Education Authority
03.2020 - Current
Administrative and Support Services Assistant
VETS Canada
07.2019 - 01.2020
Administrative Assistant
Victoria General Hospital – Cancer Care
05.2018 - 07.2019
Administration /Publications Assistant
IWK Children's Hospital – Kids Rehab
05.2017 - 04.2018
Transcriptionist
Atlantic Assisted Reproductive Therapies Clinic
02.2017 - 05.2017
Administrative Assistant
Victoria General Hospital– Cancer Care
09.2016 - 02.2017
Office Manager
Dr. Natarajan's Office (Family Practice)
10.2012 - 08.2016
Project Management
Dalhousie University
Change Management
Athabasca University
International Business
University of New Brunswick
Human Resource Management
Atlantic Business College
Diploma
Fundy High School
Inclusive Content Creator Certificate
WebAIM Accessible Course Certificate
Certification in CPR Level A and C
Workplace Hazardous Materials Information System (WHMIS)
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