KYLE GUERSEY
Lakewood,CA
Summary
With a rewarding career in B2B Sales Training, Coaching, and Curriculum Development, I have focused on creating impactful learning experiences that enhance sales performance. Leveraged extensive knowledge of products, services, and technology to drive customer loyalty and revenue growth.
Skilled in training and coaching, I excel at improving customer relations through effective consultative selling and product demonstrations. As a reliable and enthusiastic ambassador, I promote customer satisfaction and loyalty by attentively addressing individual needs and employing tailored techniques that encourage purchases.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Learning & Development Sales Consultant
Independent Contractor
04.2016 - 08.2022
- Empowered small business owners on how to achieve revenue and sales performance goals using technology, training, and organizational development.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Enabled a technophobic entrepreneur to improve efficiency with Microsoft Office, mobile apps, and video conferencing tools, increasing productivity by 10%. Researched and recommended the best tools and technology to optimize business initiatives.
- Delivered remote or personalized training as needed.
Sr. Training Specialist [Learning Instructor]
Konica Minolta Business Solutions US
01.2014 - 07.2015
- Co-authored a sales course for 250 managers and 400+ account executives, reshaping the sales process across the company. Boosted employee performance by 20% through hands-on role-playing and skill-sharing exercises. Regularly assessed skill levels to refine and enhance future training initiatives.
- Chosen as one of three instructors to be recorded while delivering dynamic presentations at an industry conference, setting a new benchmark for sales techniques.
- Trained and mentored 75 new personnel hired to fulfill various sales and sales support roles.
Sales Development Manager
Ricoh Americas Corporation
09.2007 - 09.2011
- Regional sales enablement subject matter expert who designed, orchestrated,and planned all activities and programs to enhance sales support efforts.
- Accountable for onboarding all new hires who planned and tracked their sales results for management.
- Created and conducted all regional training programs for 175 sales representatives and thirty-four area managers.
Education
Bachelor of Science - Design/Art History
Woodbury University
Burbank, CASkills
- Product and Service Knowledge Expert
- Software and Hardware Training
- Skill Development
- Sales Enablement Techniques
- Consultative Sales
- Customer Liaison Advocate
- Demonstrations and Presentations
- Sales Funnel Management
- Demonstrations and Presentations
- Upselling and Cross-Selling
- Customer Retention Practices
Certification
- · Certified Technical Trainer (CTT+)/current, CompTIA
Additional Information
Volunteer Work: SOUTH BAY PROFESSIONAL ASSOCIATION (SBPA), Torrance, CA
Training Committee Chair , 2011 – 2013
Timeline
Learning & Development Sales Consultant
Independent Contractor
04.2016 - 08.2022
Sr. Training Specialist [Learning Instructor]
Konica Minolta Business Solutions US
01.2014 - 07.2015
Sales Development Manager
Ricoh Americas Corporation
09.2007 - 09.2011
Bachelor of Science - Design/Art History
Woodbury University
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