Kyle Garcia
Brantford
Summary
A seasoned Appliance Repair Technician and small business owner, I excel in customer relations and troubleshooting faults, evidenced by increased repeat business at AE Appliance Repair. At Tech Forward Appliance and Services, I enhanced team proficiency and ensured efficient repairs, showcasing my expertise in both technical and interpersonal skills.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Owner
AE Appliance Repair
07.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Delivered exceptional customer service, addressing questions and concerns promptly and professionally.
- Increased repeat business through effective relationship-building strategies, including personalized follow-up communications after completing repairs.
Appliance Repair Technician
Tech Forward Appliace and Services
06.2018 - 07.2021
- Educated customers on use, care and adjustments of appliances.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Mentored junior technicians, sharing valuable skills and techniques that increased their efficiency and proficiency in appliance repair tasks.
- Managed inventory of replacement parts, ensuring availability for timely repairs while minimizing overhead costs.
Education
Certification - Appliance Technician And Gas Technician 3
Pre-apprenticeship Training Institute
Cambridge, ON05-2018
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Multimeter usage
- Troubleshooting faults
- Installation procedures
Languages
Certification
TSSA Gas technician 3 license
Ozone Depletion Prevention (ODP) certification
Timeline
Owner
AE Appliance Repair
07.2021 - Current
Appliance Repair Technician
Tech Forward Appliace and Services
06.2018 - 07.2021
TSSA Gas technician 3 license
Ozone Depletion Prevention (ODP) certification
Certification - Appliance Technician And Gas Technician 3
Pre-apprenticeship Training Institute
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