Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kyle Finnigan

Spruce Grove,AB

Summary

Dynamic professional with a proven track record in customer service and operational efficiency, notably at Boston Pizza. Skilled in multitasking and maintaining cleanliness, I excel in fast-paced environments, significantly reducing wait times through effective management. My engaging personality and clear communication foster loyal clientele, demonstrating exceptional hospitality service expertise. Hardworking Bartender with experience in a large-scale casual dining establishment. Committed to upholding highest standards of customer service. Well-versed mixologist with diverse menu of memorized drink recipes.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Bartender/Server

Boston Pizza
03.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.

Store Manager/Media Manager

Vape Cafe On First
01.2017 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.

Condition Report Writer

Adesa Auto Auction
03.2015 - 07.2016
  • Participated in ongoing professional development opportunities to stay current with industry trends and advancements in automotive technology.
  • Conducted research on specific vehicles or components to enhance understanding and accuracy of condition reports.
  • Facilitated timely delivery of condition reports, ensuring clients received crucial information promptly.
  • Increased report credibility by adhering to strict company guidelines and industry standards.

Store Clerk

IGA Supermarket
05.2013 - 02.2014
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.

Education

High School Diploma -

Spruce Grove Composite High School
Spruce Grove, AB
06.2016

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Cleanliness and hygiene
  • Engaging personality
  • Clear and effective communication
  • Exceptional customer service
  • Hospitality service expertise

Certification

  • ProServe Liquor Training
  • Reel Facts VLT Training

Timeline

Bartender/Server

Boston Pizza
03.2023 - Current

Store Manager/Media Manager

Vape Cafe On First
01.2017 - Current

Condition Report Writer

Adesa Auto Auction
03.2015 - 07.2016

Store Clerk

IGA Supermarket
05.2013 - 02.2014

High School Diploma -

Spruce Grove Composite High School

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Kyle Finnigan