Kyle Demmitt
Brampton,ON
Overview
10
10
years of professional experience
Work History
Senior Credit & Collections Specialist
Ryder Material Handling (Crown)
01.2015 - 03.2020
- Reviewed credit applications, assessed credit/risk and provided terms on equipment financing, service & rentals
- Established relationships with customers like Loblaws, Wal-Mart, Costco, K+N, P&G
- Trained new analysts and ensured ongoing success
- Created safeguards to mitigate equipment billing/collections issues
- generated aging reports on all portfolios and provided guidance/support to analysts
- Prevented loss and increased profitability consistently achieving above target
- Generated and distributed monthly statements.
- Researched billing errors, discrepancies and targeted anomalies to initiate corrective action.
Pre-legal Specialist
National Credit Recovery
06.2013 - 01.2015
- Researched accounts and completed due diligence to resolve collection problems.
- Used skip tracing and other techniques to locate debtors.
- Used probing techniques to determine debtors' reasons for delinquency.
- Counseled debtors on payment options and arranged installment agreements.
- Escalated to legal on case-by-case basis
Credit & Collections Specialist
Partners In Credit
01.2012 - 06.2013
- Contacted customers to collect on arrears and verify accuracy
- Used probing techniques to determine debtors' reasons for delinquency.
- Counseled debtors on payment options and arranged installment agreements.
- Maintained high volume of calls and met demands of busy and productive group.
- Researched accounts and completed due diligence to resolve collection problems.
- Used skip tracing and other techniques to locate debtors.
Technical Customer Service Representative
Sears Home Services
01.2010 - 01.2012
- Researched and identified solutions to technical problems.
- Sent technicians when necessary
- Sold parts, services and maintenance packages
- Responded to customer inquiries and provided technical assistance over the phone.
- Generated reports to track performance and analyze trends.
- Met/exceeded KPIs
- Investigated suspicious warranty claims
Education
High School Diploma -
Thistletown C.I
Skills
- Account Reconciliation
- Word & Excel
- Credit
- Collections
- Decision-making
- Technical service
- Customer Service
- Skip Tracing
Timeline
Senior Credit & Collections Specialist
Ryder Material Handling (Crown)
01.2015 - 03.2020
Pre-legal Specialist
National Credit Recovery
06.2013 - 01.2015
Credit & Collections Specialist
Partners In Credit
01.2012 - 06.2013
Technical Customer Service Representative
Sears Home Services
01.2010 - 01.2012
High School Diploma -
Thistletown C.I
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