Kyle Czimback
Sacramento
Summary
Results-oriented professional with experience in customer service, accounting, taxes, audits, data analysis, and office/ store management. State of CA employee; permanent civil servant status. Mobile and open availability.
Overview
6
6
years of professional experience
Work History
Call Center Agent
Fortuna BMC
07.2024 - 12.2024
- Medi-Cal, Medicaid, Medicare, and Social Security Income.
- Qualitative / quantitative data collection, interpret, report writing, telephonic customer service skills, surveys, data analysis, legal / medical / business claims, surveys, and statistics. County, State, and Federal.
Tax Program Technician
Franchise Tax Board
01.2023 - 08.2023
- Reviewed and analyzed personal income taxes according to the tax code / law.
- Conducted thorough reviews to ensure compliance with income tax regulations.
- Utilized data-driven insights to guide decision-making for State of CA / IRS.
Store Associate
FedEx
04.2022 - 11.2022
- Clean, organize, and maintain safe worksite; Manage the stock room and equipment, handle incoming and outgoing orders, accounting, & ID (s).
Call Center Agent
Faneuil Inc
11.2019 - 04.2020
- Qualitative, quantitative, data collection / interpret, report writing, telephonic customer service, data analysis, legal / business / med / government claims, surveys, statistics, & audit. Medi-Cal.
Account Representative
Gordon & Schwenkmeyer
03.2019 - 05.2019
- Certified in political calls as a Communication Workers of America (AFL-CIO).
Program Technician
Employment Development Department
07.2018 - 12.2018
- Reviewed and analyzed business income taxes according to the tax code / law.
- Conducted thorough reviews to ensure compliance with income tax regulations.
- Utilized data-driven insights to guide decision-making for State of CA / IRS.
Education
Bachelor Of Arts - Critical Race & Ethnic Studies
UC Santa Cruz
Santa Cruz, CA06.2015
Associate Of Arts - Psychology
Napa Valley College
Napa, CA06.2006
High School Diploma - Liberal Arts
Napa Valley Adult Education
Napa, CA06.2005
Skills
- Word / Excel / PowerPoint
- Microsoft Outlook / Teams
- Microsoft SQL Server
- Customer Relations Management (CRM)
Timeline
Call Center Agent
Fortuna BMC
07.2024 - 12.2024
Tax Program Technician
Franchise Tax Board
01.2023 - 08.2023
Store Associate
FedEx
04.2022 - 11.2022
Call Center Agent
Faneuil Inc
11.2019 - 04.2020
Account Representative
Gordon & Schwenkmeyer
03.2019 - 05.2019
Program Technician
Employment Development Department
07.2018 - 12.2018
Bachelor Of Arts - Critical Race & Ethnic Studies
UC Santa Cruz
Associate Of Arts - Psychology
Napa Valley College
High School Diploma - Liberal Arts
Napa Valley Adult Education
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