Kyle Clarke
Vancouver,BC
Summary
Customer-oriented General Manager with 17 years of automotive/customer service experience focused on increasing revenues and expanding margin. NADA Dealer Academy Grad 2018. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments.
Overview
17
17
years of professional experience
Work History
Owner
DriveHive Superstore
01.2023 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
General Manager
Renfrew Chrysler
01.2019 - 10.2022
- Managed budget implementations, financial statements, training, schedules and contract negotiations
- Developed and maintained relationships with customers and exceeded internal CSI/CXI targets
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
General Manager
Dilawri Group of Companies (Infiniti Gallery)
01.2018 - 01.2019
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Sales Manager/Finance Director
Renfrew Chrysler
03.2013 - 01.2018
- Handled customer relations issues, enabling quick resolution and client satisfaction
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
- Held weekly meetings with to identify techniques to overcome sales obstacles
- Supervised sales team of 20 people, stepping in to support employees and deliver smooth sales processes for clients.
Finance Manager
Stampede Toyota
03.2012 - 03.2013
- Increased revenue by assisting with operations management, sales and marketing efforts
- Exceeded gross profit targets
- Achieved 98% CSI.
Sales Professional
Renfrew Chrysler
09.2007 - 02.2012
- Maintained consistent car sales by developing and deepening positive customer connections
- Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
- Sales Guild Member 2008/09/10.
Education
Dealer Academy: Automotive -
NADA Dealer Academy
Tysons, Virginia09.2018
Skills
- Policy Development and Enforcement (CSI/CXI)
- Focus and Follow-Through
- Performance Monitoring and Evaluation
- Department Oversight
Operations Management
Business Management
Staff Management
Marketing
Languages
English
Native or Bilingual
Timeline
Owner
DriveHive Superstore
01.2023 - Current
General Manager
Renfrew Chrysler
01.2019 - 10.2022
General Manager
Dilawri Group of Companies (Infiniti Gallery)
01.2018 - 01.2019
Sales Manager/Finance Director
Renfrew Chrysler
03.2013 - 01.2018
Finance Manager
Stampede Toyota
03.2012 - 03.2013
Sales Professional
Renfrew Chrysler
09.2007 - 02.2012
Dealer Academy: Automotive -
NADA Dealer Academy
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