Kyle Briggs
Downey
Summary
Dynamic and results-oriented professional with a proven track record at Aegis Treatment Center, excelling in customer service and safety procedures. Leveraged exceptional communication and problem-solving skills to enhance guest experiences and reduce safety incidents. Mentored teams for peak performance, demonstrating a strong work ethic and adaptability.
Overview
6
6
years of professional experience
Work History
Concierge
Aegis Treatment Center
03.2016 - 10.2019
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Crew Supervisor
Universal Lumpers
02.2014 - 12.2016
- Achieved high-quality results with meticulous attention to detail in all tasks performed by the crew.
- Provided ongoing training and mentorship to new crew members, enhancing overall team performance.
- Reduced safety incidents by conducting thorough safety briefings and enforcing strict adherence to safety protocols.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
Education
Associate of Arts - Social And Behavioral Sciences
Cerro Coso Community College
Ridgecrest, CA12-2022
High School Diploma -
David Satrr Jordan High School
Long Beach, CA06-1997
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Proactive attitude
- Guest services
- Telephone etiquette
- Exceptional communication
- Maintaining composure
- Safety procedures
Timeline
Concierge
Aegis Treatment Center
03.2016 - 10.2019
Crew Supervisor
Universal Lumpers
02.2014 - 12.2016
Associate of Arts - Social And Behavioral Sciences
Cerro Coso Community College
High School Diploma -
David Satrr Jordan High School
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