Kyle Brennan
Lake Isabella
Summary
Results-driven professional with extensive experience in inventory management and team collaboration. Skilled in training staff on food safety and customer service protocols, ensuring smooth operations and high customer satisfaction.
Overview
8
8
years of professional experience
Work History
Service and Food Champion
Taco Bell
Lake Isabella
06.2022 - Current
- Prepared and assembled food items according to company standards and procedures.
- Maintained cleanliness and organization of workstations and dining areas throughout shifts.
- Collaborated with team members to ensure smooth operations during busy periods.
- Trained new employees on food preparation techniques and customer service protocols.
- Handled cash transactions accurately while adhering to company cash handling policies.
- Assisted in inventory management by restocking supplies as needed during service hours.
- Performed opening and closing duties such as setting up workstations, restocking supplies and cleaning equipment.
- Maintained cleanliness of the dining area including tables, chairs, floors and trash receptacles.
- Took orders accurately from customers over the phone or in person for delivery or carry-out orders.
- Adhered to proper food handling techniques while preparing meals for customers.
- Resolved customer complaints promptly and professionally while maintaining a positive attitude.
- Answered questions about menu items and made recommendations when requested.
- Operated cash register efficiently to process payments from customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Cross-trained in different areas of restaurant operations including kitchen prep work and dishwashing.
- Trained new employees on proper safety procedures related to working in a restaurant environment.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Modified requested menu items in POS system to customize orders.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Received inventory of food and beverage products to stock in designated areas.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Tailored orders to address customer allergies and gluten concerns.
Assistant Store Manager
Dollar General Store
Lake Isabella
02.2018 - 06.2022
- Assisted in training new staff on store policies and procedures.
- Managed inventory levels and organized stock rooms efficiently.
- Oversaw daily store operations to ensure compliance with company standards.
- Facilitated communication between staff and upper management effectively.
- Implemented visual merchandising strategies to enhance product presentation.
- Coordinated employee schedules to meet staffing needs and coverage.
- Handled customer inquiries and resolved issues promptly and courteously.
- Enforced safety protocols to maintain a secure shopping environment.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Education
High School Diploma -
Palmdale High
Palmdale, CA08-2008
Some College (No Degree) - Political Science
Antelope Valley College
Lancaster, CASkills
- Food preparation
- Cash handling
- Inventory management
- Customer service
- Safety protocols
- Team collaboration
- Visual merchandising
- Staff training
- Stock replenishment
- Merchandising techniques
- Truck unloading
- Warehouse safety
- Pallet jack operation
- Planogram execution
- Stock rotation
- Inventory control
- Shelving installation
- Unloading merchandise
- Stock management
- Heavy lifting
- Loading and unloading
- Stockroom maintenance
- Plan-o-grams
- Workplace adaptability
- Shelf restocking
Timeline
Service and Food Champion
Taco Bell
06.2022 - Current
Assistant Store Manager
Dollar General Store
02.2018 - 06.2022
High School Diploma -
Palmdale High
Some College (No Degree) - Political Science
Antelope Valley College