Kyle Bragg
Fairmont Hot Springs,BC
Summary
Experienced Store Supervisor with strengths in inventory control, safety compliance, and team training. Known for keeping daily operations organized, supporting staff performance, and delivering reliable customer service in fast-paced retail settings.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Store Supervisor
Home Hardware
Invermere, British Columbia
07.2019 - Current
- Supervised front-end and sales floor operations at Home Hardware.
- Trained staff on customer service, cash handling, and store policies.
- Managed inventory checks, stock replenishment, and merchandise presentation.
- Resolved customer concerns with calm, professional support.
- Coordinated opening and closing procedures across Home Hardware departments.
- Monitored register activity, pricing accuracy, and daily transactions.
- Supported scheduling, task assignment, and shift coverage for team members.
- Enforced safety standards and store cleanliness throughout Home Hardware location.
- Supervised work of cashiers, trained new team members, and monitored performance.
- Tracked store inventories and ordered new materials to prevent shortages.
- Answered customer queries and complaints and provided prompt solutions.
- Maintained accurate inventory records to support efficient restocking. and conducted cycle counts to maintain accurate records.
- Monitored stock levels and identified ordering needs.
- Received store deliveries and transported items to the correct facility locations.
- Allocated responsibilities to staff to optimize workflow efficiency. to staff according to workload requirements.
- Enforced safety protocols at all times while managing store operations.
- Tracked orders from vendors to ensure timely arrival of goods.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Directed daily operations including scheduling shifts for store personnel.
- Supervised and coordinated activities of workers engaged in receiving, storing, testing, and shipping merchandise or materials.
- Analyzed sales data to identify trends and adjust stocking levels accordingly.
- Directed and supervised staff performance.
Front Line Crew Member
Invermere Liquor Store
Invermere, British Columbia
11.2025 - 02.2026
- Greeted customers at Invermere liquor store and provided friendly checkout service.
- Verified age identification and followed liquor sales regulations at Invermere liquor store.
- Stocked shelves and rotated beer, wine, and spirits in store displays.
- Operated cash register and processed debit, credit, and cash payments.
- Answered product questions and guided customers toward suitable beverage selections.
- Unloaded deliveries and checked incoming stock against shipment invoices.
- Ensured compliance with health regulations in the workplace.
Education
High School Diploma -
North Park Collegiate Vocational School
Brantford, ON06-2013
Skills
- Inventory management
- Sales floor oversight
- Staff training
- Safety compliance
- Multitasking and organization
- Problem-solving
Certification
- Serving It Right
- BCLC certification
Timeline
Front Line Crew Member
Invermere Liquor Store
11.2025 - 02.2026
Store Supervisor
Home Hardware
07.2019 - Current
High School Diploma -
North Park Collegiate Vocational School