Kyle Baker
Sydney,NS
Summary
Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
9
9
years of professional experience
Work History
Manager of Operations
Butterfly Express
Sydney , NS
04.2023 - Current
- Created and managed budgets for operational departments and monitored progress against goals.
- Investigated customer complaints related to product and service quality or delivery issues.
- Prepared reports summarizing operational results against established goals and objectives.
- Developed and implemented operational policies and procedures to improve efficiency.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Oversaw inventory management activities including ordering supplies as needed.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Planned and coordinated logistics for large-scale events or conferences.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Managed team of 15 employees, conducting performance evaluations and facilitating professional development.
Operations Supervisor
INTELCOM
Sydney, Nova Scotia
03.2022 - 03.2023
- Maintained accurate records of employee attendance and performance reviews.
- Prepared reports on operational performance metrics and presented them to management team.
- Monitored staff performance and provided feedback for improvement.
- Trained new employees on proper job functions and company policies and procedures.
- Directed employees on how to use equipment properly and safely.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Coordinated with vendors regarding product availability, pricing, delivery schedules.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- Identified areas of improvement and developed strategies to increase efficiency.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained, mentored and motivated employees to maximize team productivity.
Operations Supervisor
Protocase
Sydney, Nova Scotia
09.2020 - 02.2022
- Prepared reports on operational performance metrics and presented them to management team.
- Monitored staff performance and provided feedback for improvement.
- Trained new employees on proper job functions and company policies and procedures.
- Directed employees on how to use equipment properly and safely.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Ensured compliance with all safety regulations in the workplace.
Pipefitter
Halifax ship yard
, NS
04.2018 - 04.2020
- Inspect work areas to ensure that they are clean and free from obstructions.
- Calculate estimates for labor costs based on project size and complexity.
- Working with a crew of 5 assisting with the production of sectioned out vessels
- Installing hangers and piping schematics
- Worked inside production building, dry doc and in service vessels
Logistics Coordinator
Tartan
Cold Lake, Alberta
04.2015 - 04.2020
- Coordinate the flow of materials and equipment in and out of plant during shutdown
- Responsible for receiving of materials and equipment and responsible for maintaining inventory
- Setting up trailer towns for shutdown (trailers, bathrooms, welding tents, lighting /heating equipment, etc.)
- Being versatile to step into role of pipe fitter when needed
Education
Trade - Pipefitting/Welding
NSCC
04-2018
Bachelor of Arts - Community Studies
Cape Breton University
Nova Scotia Skills
- Proven experience in a supervisor/managerial role driven by ethical guidelines of trust, respect,openness and honesty
- Highly motivated – Strong organizational and time management skills with a solid focus on accuracy
- Experience in managing a team of 20 employees
- Well versed in E-Drawings, Reading PDF files/DXF Files and Microsoft Applications
- Logistics Management
- Maintenance Planning
- Performance monitoring
- Customer Service
- Program Administration
- Financial Management
- Workforce Management
- Staff Training
Languages
English
Professional
Timeline
Manager of Operations
Butterfly Express
04.2023 - Current
Operations Supervisor
INTELCOM
03.2022 - 03.2023
Operations Supervisor
Protocase
09.2020 - 02.2022
Pipefitter
Halifax ship yard
04.2018 - 04.2020
Logistics Coordinator
Tartan
04.2015 - 04.2020
Trade - Pipefitting/Welding
NSCC
Bachelor of Arts - Community Studies
Cape Breton University
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