Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kyle Awenus

Richmond Hill,ON

Summary

I am a dedicated, successful Customer Service Representative with 8 years of LCBO experience, effectively implementing exceptional customer service abilities, strong teamwork and leadership skills, effective problem-solving approaches, and extensive product and procedures knowledge. My next goal is to become an Assistant Store Manager, which will allow me to contribute to store success and to plan, develop, implement, and continuously improve the LCBO

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

LCBO
09.2015 - Current
  • Providing excellent customer service: informing customers about monthly promotions, assisting with product purchases, and proactively offering information from internal resources.
  • Working effectively and operating autonomously under limited supervision and contributing to a team environment, helping to lead people, build relationships, drive profitability, deliver results and enhance the brand.
  • Handling customer and staff inquiries, concerns, and complaints, always committed to the assistance and support of shoppers and staff while maintaining a cheerful, helpful, and professional attitude.
  • Kosher Ambassador: Ensuring inventory levels are consistent with regular cycle counts, make sure pricer tags were correct, along with listing and delisting products.


Education

BBA - Business Administration

York University
Toronto, ON
05.2018

Ontario College Diploma - Supply Chain And Operations Management

George Brown College
Toronto, ON
05.2016

Skills

  • Customer Service Experience - Maintaining a consistently high level of customer service Greeting customers throughout the store as they shop, providing assistance with product information and location Sharing knowledge about products and information on new promotions
  • Inventory Management - Performing proper inventory procedures including compliance with receiving of all kinds and inventory control protocols, cycles counts, minimums, listing and delisting products
  • Merchandising - Following monthly Marketing & Product Guide, ensuring all promotion displays and applicable display have correct signage and appropriate types and quantities of featured product
  • Business Management - Solid business sense to set and meet or exceed targets and priorities, supporting store planning, employee relations, and coordination of various store operations
  • Shift Leader - Providing positive and excellent leadership, motivation, engagement, and supervision while assuming responsibility for various store operations Ensuring the business operates correctly and effectively, managing cash drops from registers and resolving problems that occur Ensuring by end of day that the store is always ready for business for the following day Responsible for opening and closing the store in the absence of the Manager

Certification

  • First Aid – CPR – AED – From St. John Ambulance - Expiry: April 22, 2024
  • Power Lift Equipment certified
  • Smart Serve

References

  • Sandra Delgado, Current Store Manager : 905 851 2500 sandra.delgado@lcbo.com
  • Joseph Ali, Previous Store Manager : 905 889 7787 joseph.ali@lcbo.com
  • Mark Cusimano, Previous Store Manager : 416 736 8495 mark.cusimano@lcbo.com
  • Shaun Lynch, Previous Store Manager : shaun.lynch@lcbo.com

Timeline

Customer Service Representative

LCBO
09.2015 - Current

BBA - Business Administration

York University

Ontario College Diploma - Supply Chain And Operations Management

George Brown College

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Kyle Awenus