Kyle Aragona-Turgeon
Languages
Detail-oriented Political Science student skilled in customer service, workplace safety, and operations management. Strong analytical, communication, and organizational skills facilitate effective teamwork and adaptability in dynamic environments. Committed to continuous learning and contributing to team success.
Work History
Ecocenter Attendant
1 Year 6 Months- Assisted in organizing outdoor activities, ensuring participant engagement and safety protocols were followed.
- Supported educational programs by preparing materials and aiding facilitators during workshops.
- Collaborated with team members to enhance operational efficiency during events and daily activities.
- Fostered a welcoming environment by engaging with visitors, answering questions, and providing guidance on activities.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Assisted and directed 500+ clients per day during high-volume periods while maintaining efficient traffic flow and customer service.
- Supported operations across five ecocentre locations and responded to more than 100 client questions and policy concerns per shift in both French and English.
Salesperson
1 Year 2 Months- Developed strong customer relationships, enhancing customer satisfaction and loyalty.
- Executed product demonstrations, effectively showcasing features and benefits to clients.
- Collaborated with team members to strategize sales approaches and meet targets.
- Conducted market research to identify emerging trends and customer preferences.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Coached new hires on sales techniques, contributing to their development as successful team members.
Restaurant Waiter
10 Months- Provided exceptional customer service, ensuring guest satisfaction and addressing inquiries effectively.
- Trained new waitstaff on menu knowledge and service protocols, fostering team efficiency.
- Maintained cleanliness and organization of dining area, contributing to positive ambiance and hygiene standards.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
Customer Greeter
2 Years 3 Months- Welcomed guests and provided information about farm activities and offerings.
- Assisted customers with inquiries, ensuring a positive experience throughout their visit.
- Coordinated with staff to facilitate smooth operations during peak visitor hours.
- Monitored guest flow and adjusted staffing needs to optimize service efficiency.
- Managed customer inquiries, directing them to appropriate departments or staff members for further help.
Education
Bachelor of Arts - Political Science And Government
DEC - Business Administration
High School Diploma
Skills
Accomplishments
Managed difficult client interactions professionally, using conflict-management techniques developed through CQRHT training.
Developed customer-service experience across environmental services, hospitality, retail, sales, and community volunteering.
Demonstrated initiative by identifying operational issues and proposing practical improvements to management.
Built strong conflict-resolution skills through direct experience handling complaints, refusals, and policy disagreements.
Successfully adapted to independent sales work, high-volume events, retail operations, and safety-focused public service.
Developed advanced Microsoft Excel skills for organizing information, tracking operational details, and supporting administrative work.
Languages
Certification
- WHMIS License - 2025
- CQRHT Difficult Client Management Training - 2025
- Emergency Measures Training - 2026