- English - Advanced
Kylan Brown
Brampton
Summary
Experienced with persuasive communication, critical for effective telemarketing. Utilizes customer relationship management skills to foster client trust and engagement. Track record of achieving sales targets by overcoming objections and delivering tailored solutions.
Overview
8
8
years of professional experience
Work History
Customer Service Telemarketer
KGS Research
08.2024 - 03.2025
- Conducted outbound calls to generate leads and promote services.
- Managed customer inquiries, providing accurate information and support.
- Assisted in creating personalized scripts for effective communication with clients.
- Adapted quickly to feedback, enhancing call handling techniques and customer engagement.
- Recorded detailed notes on customer interactions to improve service quality.
- Collaborated with team members to refine telemarketing strategies and increase efficiency.
- Ensured compliance with company policies while managing sensitive customer data.
- Developed rapport with customers, fostering trust and encouraging repeat business.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Bookkeeper
LC Watson Investments
05.2018 - 08.2018
- Create customer invoices, credit notes, statements and handle collections.
- Maintaining customer accounts and resolve discrepancies in a timely manner.
- Tabulate cash receipts and prepare bank deposits and file receipts.
- Keep work area clean.
- Assist with customer service when needed.
Team Leader
CEVA Logistics
- Current
- 1. Scan, sort and induct packages
- 2. Identity missorts and solve problem
- 3. Offload packages
- 4. Proper pallet building and docking
- 5. Organize and supervise teams to carry out timely departures efficiently
- 6. Proper wrapping packages securely on pallets
- 7. Proper use of pump trucks
Education
Bachelor of Science - Biochemistry and Economics
University of the West Indies
05.2019
Skills
- Microsoft Excel
- Communication skills
- Bookkeeping
- Microsoft Word
- Supervising experience
- Teamwork and collaboration
- Attention to detail
- Problem-solving
- Team supervision
- Work Planning and Prioritization
- Performance improvement
- Documentation and reporting
- Complex Problem-solving
- Analytical thinking
- Goal setting
- Customer service
- Email and telephone etiquette
- Customer engagement
- Negotiation and persuasion
- Verbal and written communication
- Sales proficiency
Languages
English
Native or Bilingual
Timeline
Customer Service Telemarketer
KGS Research
08.2024 - 03.2025
Bookkeeper
LC Watson Investments
05.2018 - 08.2018
Team Leader
CEVA Logistics
- Current
Bachelor of Science - Biochemistry and Economics
University of the West Indies
Additional Information
- SKILLS
- Microsoft Word
- Microsoft Excel