Kyla Westeinde
Ottawa,Canada
Summary
Dynamic and creative professional with a proven track record at Windmill Developments and Starbucks. Excels in customer service and enhancing client satisfaction. Skilled in multitasking and fostering strong client relationships, consistently delivering top-notch results in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista - Starbucks Department
Atlantic Superstore
Antigonish, Canada
09.2024 - Current
- Developed essential customer service skills
- Working in a team environment, and coordinating daily tasks with other departments
- Developed interesting insights into the differences between corporate and licensed starbucks
Junior Financial Analyst
Windmill Developments
Ottawa, Canada
05.2023 - 08.2023
- Performing bank reconciliation and other accounting tasks
- Managing Accounts Payable invoices by posting invoices for approval and communicating timelines with clients
- Fee calculations and analysis
- Reporting and researching on Toronto development opportunities
Barista
Starbucks
Ottawa, Canada
10.2022 - 06.2023
- Experience working in a fast paced cafe environment, crafting and serving delicious drinks, made in a timely manner using cafe machinery
- Memorized menu items and drink recipes in order to be efficient
- Served over 100 customers an hour for long periods of time, while remaining friendly and efficient
Lead Hostess
Moxies
Ottawa, Canada
10.2021 - 04.2022
- Organized seating charts and serving sections using OpenTable
- Supervised hostesses while bussing tables, seating guests and serving food
- Created personable connections with guests, while managing wait times
- Served special events, such as private superbowl parties and corporate events
Marketing
Pretty Fly Consignment
Ottawa, Canada
09.2020 - 03.2021
- Prepared social media content of available clothing and deals
Education
BBA - Business
St Francis Xavier University
Antigonish, NS06-2027
Highschool Diploma -
Sir Robert Borden Highschool
Ottawa06.2023
Skills
- Financial statement analysis
- Reconciling balance statements
- Design principles
- Photograph modification
- Strong visual communication
- Hospitality service expertise
- Multitasking and organization
- Customer service
- Sales and marketing
Certification
- CPR-C
- Basic and Emergency First Aid
- Bronze Medallion
- Deck hand
Hobbies and Interests
- Ringette
- Sailing (bytown brigantine program)
- Weight Lifting
- Running
- Cooking
- Crochet
Languages
Native language, Intermediate Listener, Speaker
Volunteer Experience
- Organized and executed an event to raise money for the Roger Neilson Palliative Care Facility, raising over $3000, through silent auction and donations.
- Hosted and helped integrate a family from Syria. Helped the family move into their own house, make the adjustment into Canadian society and begin attending school.
Affiliations
treasurer - Assister Tutoring Society
- society provides free tutoring for females in any program at StFX
Member - Women in Business Society
- Networking and events
Participant - X Launch Pad Pitch Competition
- Event upcoming in the spring
References
References available upon request.
Timeline
Barista - Starbucks Department
Atlantic Superstore
09.2024 - Current
Junior Financial Analyst
Windmill Developments
05.2023 - 08.2023
Barista
Starbucks
10.2022 - 06.2023
Lead Hostess
Moxies
10.2021 - 04.2022
Marketing
Pretty Fly Consignment
09.2020 - 03.2021
BBA - Business
St Francis Xavier University
Highschool Diploma -
Sir Robert Borden Highschool
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