Kyla Toms
Winnipeg,MB
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
7
7
years of professional experience
Work History
Energy Sales Coordinator Analyst
Red River Co-op
01.2022 - Current
- Collaborated with marketing team to develop targeted promotional materials and campaigns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Drove revenue growth by identifying underperforming areas and recommending solutions.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Generated reports detailing findings and recommendations.
- Assisted in store conversions.
- Assisted with new store openings
- Worked closely with FCL for openings, vendor issues, and program implementations.
Corporate Gas Bar Manager
Red River Co-op
10.2018 - 01.2022
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Enhanced team performance through regular reviews and constructive feedback, fostering culture of excellence.
- Conducted competitive analysis to stay ahead of trends, adapting offerings to meet market demands.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
- Motivated staff to perform at peak efficiency and quality.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Education
BBA - Marketing
Red River College Polytechnic
Winnipeg06-2028
High School Diploma -
College St. Norbert Collegiate
Winnipeg06-2004
Skills
- Customer communication
- Data entry
- Goals and performance
- Strong enthusiasm
- Exceptional leader
- Managerial skills
- Goal-oriented mindset
- Schedule management
- Strategic planning
- Team collaboration
Timeline
Energy Sales Coordinator Analyst
Red River Co-op
01.2022 - Current
Corporate Gas Bar Manager
Red River Co-op
10.2018 - 01.2022
BBA - Marketing
Red River College Polytechnic
High School Diploma -
College St. Norbert Collegiate
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