Kyla Taggart
Leduc
Summary
Diligent customer service professional accustomed to working independently and collaboratively in direct response to customer care and support requirements. Communicates well with others and maintains accurate records. Decisive problem solver with enthusiastic attitude and desire to please consumers.
Overview
12
12
years of professional experience
Work History
Supervisor/Server
Smitty's Restaurant & Lounge
07.2024 - Current
- Responsible for opening and closing duties, including counting the vault, basic cleaning, setting alarm and locking up
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
CUSTOMER SERVICE REPRESENTATIVE
Oldcastle BuildingEnvelope
09.2017 - 01.2024
- Processed orders, forms, applications, and requests efficiently
- Maintained up-to-date knowledge of product information to assist customers effectively
SERVER/BARTENDER
The Canadian Brewhouse
02.2017 - 09.2017
- Addressed and resolved customer concerns quickly, working with management to fix complex issues
- Trained new staff on restaurant protocols, menu knowledge, and customer service excellence
SERVER/BARTENDER
Yuk Yuk's Comedy Club & Bankrupt Social Spot
08.2016 - 01.2017
- Built connections with customers, making friendly conversation during appropriate times, without interrupting the comedy shows
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service
HEAD CASHIER
Rona
03.2013 - 10.2016
- Diligently reported any counterfeit currency or suspicious transactions to supervisors
- Followed all company policies regarding handling of coupons, gift cards, and returns
- Handled cash, credit, and debit payments while maintaining accuracy in cash drawer
Education
Double Dogwood Diploma - French Immersion Student
WJ Mouat Secondary School
Abbotsford, BC06.2014
Skills
- Data Entry
- Administrative Support
- Time Management
- Guest Engagement
- Strong Work Ethic
- Cash Handling
- Point of sale operation
- Beverage Preparation
- Food Service
Timeline
Supervisor/Server
Smitty's Restaurant & Lounge
07.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Oldcastle BuildingEnvelope
09.2017 - 01.2024
SERVER/BARTENDER
The Canadian Brewhouse
02.2017 - 09.2017
SERVER/BARTENDER
Yuk Yuk's Comedy Club & Bankrupt Social Spot
08.2016 - 01.2017
HEAD CASHIER
Rona
03.2013 - 10.2016
Double Dogwood Diploma - French Immersion Student
WJ Mouat Secondary School
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