Kyla Ruscheinski
Surrey,BC
Summary
Motivated business professional bringing 13 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
10
10
years of professional experience
Work History
Business Owner/Operator
Kylas Esthetics & Laser LTD
Surrey, BC
01.2015 - Current
- Served as principal stakeholder over organization's complete operations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Trained new employees on proper protocols and customer service standards.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Licensed Medical Esthetician
Sereno Wellness & Spa
White Rock, BC
04.2013 - 01.2015
- Developed individualized, therapeutic skin care programs.
- Educated patients on treatment options.
- Created repeat business by developing long-term relationships with regular customers.
- Analyzed skin condition and made appropriate product recommendations.
- Recommended and performed microdermabrasion, peels and laser treatments.
- Suggested appropriate therapy based on current health of client.
- Discussed procedures and treatment options with clients.
- Fostered friendly, warm, and exceptional customer experience.
- Informed guests of appropriate products available to increase retail sales.
- Advised clients on proper home-care regimens.
- Resolved customer complaints and facilitated conflict resolutions.
- Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
Education
Medical Aesthetics Diploma -
06.2010
High School Diploma -
06.1995
Skills
- Sales Expertise
- Employee Training
- Customer Relationships
- Industry Expertise
- Microsoft Office 365
- Business Consulting
- Market Trend Analysis
- Operations management
- Project Management
- Financial Management
- Business administration
- Staff Management
- Customer Relations
Websites
Timeline
Business Owner/Operator - Kylas Esthetics & Laser LTD
01.2015 - Current
Licensed Medical Esthetician - Sereno Wellness & Spa
04.2013 - 01.2015
Blanche Macdonald Centre - Medical Aesthetics Diploma,
Johnston Heights Secondary School - High School Diploma,
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