Kyla Norberte
Fresno
Summary
Customer Experience Coordinator at Marshalls with a proven track record in enhancing customer satisfaction through effective training and personalized service. Skilled in time management and adaptability, I successfully resolved escalated issues and implemented follow-up procedures, resulting in increased positive feedback and improved team performance. Skilled in problem-solving, communication, and project management. Known for teamwork, adaptability, and delivering impactful results. Expertise includes customer service strategies, process improvement, and relationship building. Reliable in dynamic environments and focused on achieving organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Experience Coordinator
Marshalls
12.2021 - Current
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Helped customers understand return policies and processed items.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Responded proactively and positively to rapid change.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new retail employees on store merchandising standards and best practices, enhancing overall team effectiveness.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Electronics Sales Associate
Walmart
08.2020 - 06.2021
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Applied knowledge of electronics products to educate prospects and customers.
- Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Effectively managed time across multiple responsibilities including assisting clients on the sales floor, processing transactions at the register, organizing merchandise displays, or maintaining product inventory records as needed throughout each shift.
- Collaborated with team members to achieve collective sales goals, fostering a positive work environment through effective communication and teamwork.
Education
High School Diploma -
Central West High School
Fresno, CA06-2020
Skills
- Patience and composure
- Training and coaching
- Opening and closing procedures
- Returns assistance
- Teamwork and collaboration
- Time management
- Multitasking
- Customer service
- Reliability
- Adaptability and flexibility
- Effective communication
- Money handling
Timeline
Customer Experience Coordinator
Marshalls
12.2021 - Current
Electronics Sales Associate
Walmart
08.2020 - 06.2021
High School Diploma -
Central West High School
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