Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
References
Timeline
Generic

Kyla Murphy

Mississauga,ON

Summary

Dynamic and accomplished First Aid instructor, In charge flight attendant and flight attendant instructor with expertise in emergency preparedness, execution of safety protocols and effective communication. Committed to fostering a culture of safety through engaging trainees and passengers alike. A high level of experience with trainees and members of the public from diverse backgrounds and cultures. Taking pride in honouring values of patience, empowerment and support and customer service

Overview

21
21
years of professional experience
1
1
Certification

Work History

Red Cross First Aid Instructor

Flair Airlines
Mississauga, Ontario
01.2024 - Current
  • Develop and deliver comprehensive first aid training to diverse groups of participants.
  • Demonstrate proper techniques for CPR and emergency response procedures.
  • Evaluate participant understanding through assessments and practical exams

Inflight Instructor

Flair Airlines
Mississauga, Ontario
03.2022 - Current
  • Deliver engaging safety training for our flight attendants and pilots.
  • Conduct emergency preparedness assessments and evaluations.
  • Utilize multimedia tools to enhance learning experiences, and promote retention.
  • Provide positive and constructive feedback to flight attendants during in-class and hands-on emergency preparedness drills to enhance their skills.

Inflight Director - In Charge Flight Attendant

Flair Airlines
Mississauga, Ontario
02.2020 - Current
  • Supervise cabin crew to ensure adherence to safety protocols and service standards.
  • Train new flight attendants on emergency procedures and customer service expectations.
  • Coordinate pre-flight briefings to communicate flight details, and to promote safety and emergency procedures recall.
  • First responder to passenger medical needs, security breaches, and safety onboard the aircraft.

Restaurant Supervisor

The Keg Steakhouse
Mississauga, Ontario
09.2006 - 08.2020
  • Supervised daily restaurant operations and ensured high service standards.
  • Trained and mentored staff in food safety and service protocols.
  • Resolved customer complaints and ensured satisfaction with dining experience.

Bartender Trainer

The Keg Steakhouse
Mississauga, Ontario
09.2004 - 08.2020
  • Trained new bartenders on mixology techniques and beverage preparation standards.
  • Created engaging atmosphere through effective customer interaction and engaging communication
  • Provided exceptional customer service in fast-paced dining environment.

Residential Counselor

Community Living Oakville
Oakville, Ontario
01.2013 - 02.2015
  • Supported residents in daily living activities and personal care.
  • Collaborated with team members to develop individualized care plans.
  • Developed personalized job search strategies for diverse client backgrounds.

Education

College Certificate - Emergency Communications

Humber College
Etobicoke, ON
12-2018

Post-Baccalaureate Diploma - Social Work

Sheridan College Institute of Technology And Advanced Learning
Brampton, ON
05-2012

Bachelor of Arts - History And Social Sciences

The University of Toronto
Toronto, ON
05-2004

Skills

  • First aid training
  • Instructional design
  • Team leadership
  • Effective communication
  • Safety management
  • Customer service
  • Adult education
  • Active listening

Accomplishments

  • Voted Sheridan College's "Most open minded student" by peers and faculty

Affiliations

  • Hiking
  • Dog walking
  • Volunteering

Certification

  • GoCrisis Trianing Acadamy Care Team member Training Certificate

References

References available upon request.

Timeline

Red Cross First Aid Instructor

Flair Airlines
01.2024 - Current

Inflight Instructor

Flair Airlines
03.2022 - Current

Inflight Director - In Charge Flight Attendant

Flair Airlines
02.2020 - Current

Residential Counselor

Community Living Oakville
01.2013 - 02.2015

Restaurant Supervisor

The Keg Steakhouse
09.2006 - 08.2020

Bartender Trainer

The Keg Steakhouse
09.2004 - 08.2020

College Certificate - Emergency Communications

Humber College

Post-Baccalaureate Diploma - Social Work

Sheridan College Institute of Technology And Advanced Learning

Bachelor of Arts - History And Social Sciences

The University of Toronto

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Kyla Murphy