Kyla Martin

• Enhanced operational success by increasing sales yearly 20% in 2023 and 30% in 2024
• Devised, deployed and monitored processes to boost business success
• Handled conflict resolution swiftly and proactively maintaining positive reputation
• Managed all aspects of showroom operation, including organization, training, maintenance and logistics
• Determined areas of improvement for cost control and initiated changes
• Worked closely with team members to increase individual performance enhance customer service skills
• Spearheaded efforts to improve operations by implementing a CRM system to improve day to day operation and eliminate errors
• Generated personal sales to meet or exceed established sales goals.
• Boosted customer satisfaction ratings through attentive service, addressing concerns promptly, and resolving issues effectively.
• Drove business growth by actively seeking new opportunities for partnerships and collaborations within the industry.
• Managed custom projects by completing initial quotes, design and sample requests..
• Strengthened customer retention rates by fostering long-lasting relationships with key designers.
• Set goals for showroom employees and provided support and motivation to help each achieve true potential

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• Created and executed installations for high end clientele
• Project management including calculation and ordering of materials, budget adherence, time management, coordinating trades/ installations and exceeding clients expectations
• Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
• Developed innovative design concepts to meet clients'' unique needs and preferences.