KYLA KOOIMAN
Kelowna,BC
Summary
Competitive, commission-driven sales professional with 6+ years of high-volume customer-facing and sales experience. Proven ability to influence purchasing decisions, upsell premium products, and maximize revenue. Known for strong client relationships and thriving in fast-paced, high-pressure environments.
Overview
6
6
years of professional experience
Work History
Server
Olympia Greek Taverna
08.2024 - Current
- Recognized for outstanding customer service and high tip earnings during peak shifts
- Increased average bill size by $15–$30 per table through strategic upselling
- Built strong rapport with customers, driving repeat business and referrals
- Managed 8–12 tables simultaneously while maintaining high sales conversion and accuracy
- Thrived in fast-paced, commission-style tipping environment
Server
Cactus Club Cafe
05.2023 - 08.2024
- Balanced speed and sales quality to maintain both volume and revenue
- Managed $2,000–$4,000+ in sales per shift while upselling premium items
- Influenced purchasing decisions through confident product recommendations
- Delivered exceptional service under pressure while multitasking large sections
Server
Cactus Club Cafe
03.2022 - 11.2022
- Identified opportunities to increase sales through proactive guest engagement
- Anticipated guest needs to enhance the dining experience and boost add-on purchases
- Worked independently in high-pressure environments with minimal supervision
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
Bachelor of Psychology -
University of British Columbia Okanagan
Kelowna, BCHigh School Diploma - undefined
Okanagan Mission Secondary School
Kelowna, BC01.2018
Skills
- Persuasive communication, closing techniques, and objection handling
- Upselling strategies and maximizing sales per customer
- Customer needs assessment and relationship building
- Negotiation, conflict resolution, and problem solving
- High-volume multitasking and time management
- POS systems and product knowledge retention
- Competitive, commission-motivated, and goal-oriented mindset
- Professionalism, reliability, and strong work ethic
- Leadership and team training experience
BUSINESS & ENTREPRENEURIAL EXPERIENCE
Winner of Regional Business Entrepreneurial Award (Junior Dragons’ Den) for pitching and business concept development
Founded a donation-based dog-walking service, managing clients and relationships while generating funds for the SPCA
ADDITIONAL STRENGTHS
- Highly competitive and commission-motivated
- Confident communicator with strong persuasion skills
- Quick learner with strong product knowledge retention
- Professional, punctual, and results-driven
Timeline
Server
Olympia Greek Taverna
08.2024 - Current
Server
Cactus Club Cafe
05.2023 - 08.2024
Server
Cactus Club Cafe
03.2022 - 11.2022
High School Diploma - undefined
Okanagan Mission Secondary School
Bachelor of Psychology -
University of British Columbia Okanagan