Kyla Kidman
Scarborough ,ON
Summary
Dynamic and adaptable professional with 4+ years of customer service experience, enhancing guest satisfaction with exceptional communication and conflict resolution skills. Excelled in high-pressure roles, demonstrating initiative and a detail-oriented approach. Holds a Degree in Criminology with specializations in law and policing and a Security Guard Licence in Ontario, showcasing a blend of dedication and motivation to a field in public safety and security.
Overview
6
6
years of professional experience
Work History
Guest Service Representative
Pilot Flying J Travel Center
01.2023 - 08.2024
- Greeted guests upon arrival by providing warm welcome.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Office Intern (Seasonal Role)
National Silicates
05.2022 - 09.2023
- Exceeded expectations by taking on additional responsibilities and completing tasks beyond the scope of the initial internship role, demonstrating initiative and dedication to personal growth.
- Leveraged exceptional problem-solving abilities when faced with unexpected challenges or difficult situations during daily activities as an intern.
- Sorted and organized files, spreadsheets, and reports.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Customer Service Cashier
Home Hardware
10.2019 - 09.2021
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Collaborated with team members to maintain smooth operations during peak hours.
Public Safety Intern
Government Canada
07.2018 - 08.2018
- Worked along side various public safety employees including: RCMP officers, border security, correctional officers in a program geared to young individuals interested in a career in public safety.
- Assisted border security by asking questions to travellers, searching belongings ensuring they had nothing inadmissible to the country.
- Developed strong attention-to-detail abilities through careful evaluation of documents.
- Utilized critical thinking skills to make informed decisions in fast-paced, high-stakes environments while maintaining composure and professionalism.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Education
Honours Bachelor Of Arts - Criminology
Wilfrid Laurier University
Brantford, ON06.2024
Skills
- Red Cross Certified First Aid/ Standard CPR/ Level C
- Licensed Security Guard in Ontario
- Detail Oriented
- Active Listening
- Resourceful
- Conflict Resolution
- Excellent Communication
- Team Collaboration
- Adaptability and Flexibility
- Report Writing
- De-Escalation Techniques
- Attentive and Observant
Timeline
Guest Service Representative
Pilot Flying J Travel Center
01.2023 - 08.2024
Office Intern (Seasonal Role)
National Silicates
05.2022 - 09.2023
Customer Service Cashier
Home Hardware
10.2019 - 09.2021
Public Safety Intern
Government Canada
07.2018 - 08.2018
Honours Bachelor Of Arts - Criminology
Wilfrid Laurier University
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