Kyla Johnson
Victoria,Canada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier Customer Service
Walmart
- Made employee of the month
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Welcoming everyone coming through.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
Shift Manager
Bootlegger
- Helping met sales goals
- Doing opening and closing shifts of the store and locking up after
- Handling cash and depositing it at the end of the day
- Doing daily cleaning.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Call Center Agent
Maximus
12.2020 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Boosted customer service satisfaction ratings through consistent quality control.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Westshore Training And Learning
06.2015
Skills
- ID Verification
- Customer Service
- Refund Handling
- Money Handling
- Staff Training
- Complex Problem-Solving
- Issue Resolution
- Written and Verbal Communication
Certification
- Certified Professional - Food Safety (CP-FS)
- CPR level C and first aid - St John Ambulance
Languages
English
Native or Bilingual
Timeline
Call Center Agent
Maximus
12.2020 - Current
Cashier Customer Service
Walmart
Shift Manager
Bootlegger
High School Diploma -
Westshore Training And Learning
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