Kyla Green
Toronto,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Department Manager
H&M- Top 5 Store
06.2019 - Current
- Managed day-to-day operations of a top 5 $10 million store, consistently achieving 100% sales goals YoY.
- Trained and coached a team of 50+ employees and maintained a high level of employee engagement resulting in an increased retention rate of 20% within the first year.
- Analyzed store reports through sales and products to identify business opportunities for the store and come up with solutions on how to increase profitability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Constantly working with employees to achieve their development goals. Promoting 2-5 employees per year to management positions.
Department Manager/Interim Store Manager
H&M
01.2018 - 06.2019
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Surpassed sales goals by a minimum of 10% MoM.
Department Supervisor
H&M
06.2016 - 01.2018
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained stock of items, cleanliness, organization and provided excellent customer service.
- Trained team members in successful strategies to meet operational and sales targets.
Sales Advisor
H&M
10.2014 - 06.2016
- Increased sales by offering advice on purchases and promoting additional products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
Visual Merchandiser
Aritzia
08.2013 - 10.2014
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Monitored and replenished display inventory and restructured according to available stock.
- Created visual displays to highlight new and featured products.
Education
Fashion Arts And Business
Humber College
Toronto, ON04.2014
Skills
- Performance Management
- Customer Service
- Sales Reporting
- Operations
- Staff Management
Languages
English
Timeline
Department Manager
H&M- Top 5 Store
06.2019 - Current
Department Manager/Interim Store Manager
H&M
01.2018 - 06.2019
Department Supervisor
H&M
06.2016 - 01.2018
Sales Advisor
H&M
10.2014 - 06.2016
Visual Merchandiser
Aritzia
08.2013 - 10.2014
Fashion Arts And Business
Humber College
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