Kyla Foisy
Ponoka,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong work ethic and ability to balance independent work and teamwork.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Online Personal Shopper
Superstore
03.2024 - 06.2024
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked productively with customers to meet order requirements and service expectations.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
Restaurant Hostess
MR MIKES SteakhouseCasual
10.2022 - 09.2023
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Crew Member
McDonald's
02.2021 - 05.2021
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
High School Diploma -
Crescent Heights High School
Medicine Hat, AB06-2024
Skills
- Service prioritization
- Coordinating tasks
- Cleanliness and hygiene
- Strong multitasking
- Memory retention
- Menu presentation
- POS system operations
- Item promotion
- Verbal and written communication
- Housekeeping
- Sales expertise
.
English
Certification
Pro Serve
Timeline
Online Personal Shopper
Superstore
03.2024 - 06.2024
Restaurant Hostess
MR MIKES SteakhouseCasual
10.2022 - 09.2023
Crew Member
McDonald's
02.2021 - 05.2021
High School Diploma -
Crescent Heights High School
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