Kyla Elias
Winnipeg
Summary
Reliable employee seeking Assistant Flight Attendant Manager position. Offering excellent communication and good judgment.
Overview
24
24
years of professional experience
Work History
Flight Attendant Manager
Calm Air International LP
04.2021 - Current
- Maintain safety as the first qualified standard
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Responsible for professional standards of flight attendants, which includes managing, coaching and development of flight attendants
- Maintenance and revision of the Flight Attendant Manual in accordance with the Transport Canada Flight Attendant Manual Standard
- Overall Responsibility for the design and implementation of all Flight Attendant Training Programs, in accordance with the Transport Canada Standards. Ensure consistency and quality of all training content
- Drive Consistency in training delivery
- Ensure all course materials, equipment and facilities adhere to Occupational Safety and Health Guidelines
- Create and Lead, Train the Trainer Programs and provide constructive feedback
- Conduct training inspections to ensure consistent and accurate adherence to the approved training programs
- Participate in Safety Management System Flight Operations Weekly Meetings
- Development of safety features cards for all aircrafts
- Develop and Implement all safety briefings in accordance with Transport Canada Standards
- Conduct Cabin Inspections to ensure all operations adhere to Calm Air Inflight Operations and Transport Canada Cabin Safety Regulations
- Demonstrate Positive Employee Engagement
- Monitor On Time Performance and provide suggestions on how to improve the flight operations
- Transport Canada Aircraft Security Audits
- Provide guidance, support and leadership to all Managers and Supervisors while continuing to demonstrate Calm Air values
- "Can do" and "Will do" Attitude
- Maintained energy and enthusiasm in fast-paced environment
- Operate when required
President
Cupe Local 4029
03.2019 - 12.2021
- Complete in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Develop team communications and information for local meetings.
- Preside over union meetings and promoted agendas with transparent information for union workers.
- Cultivate strong and transparent relationship with flight attendants to promote open communication
- Maintain strong relationship with Flight Attendant Manager
Flight Attendant
Calm Air International LP
11.2016 - 12.2021
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
- Inspected interior of aircraft prior to flights to make sure emergency equipment was in place and operating as per our Flight Attendant Manual
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Reassured and comforted passengers during turbulent flights and unavoidable delays.
- Maintained excellent attendance record, consistently arriving to work on time.
Volunteer
River East School Division
09.2008 - 11.2016
- Participated in meetings to discuss new fundraising opportunities
- Helped students complete tasks such as specific work problems and tying shoes
- Monitored student behaviour and implemented corrective actions
- Cleaned tables, chairs and floors between lunch periods
- Supported program leaders with administrative support duties.
Manager - Employee Benefits Sales & Service
HED Insurance Brokers
09.2003 - 09.2008
- Hired, trained and mentored staff to maximize effectiveness
- Provided guidance and leadership to staff, monitored their performance
- Sales presentations
- Overall responsibility for effective and smooth implementation of all benefits programs
- Established and maintained strong relationships with benefits service providers
- Responded to all inquiries from our sales and service teams
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes
- Reviewed repeated issues with operations team to solve problems and improve company outcomes
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
Customer Service Representative-Employee Benefits
HED Insurance Brokers
05.2000 - 09.2003
- Responded to customers day to day requests for products, services and company information
- Resolved discrepancies with enrollment or claims and created effective solutions
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports
- Ensured that client information was accurate and up-to-date
- Entered client information into databases quickly and with minimal errors
Education
Business Management
University of Winnipeg
WinnipegSkills
- Excellent communication skills
- Strong Decision-making abilities
- Excellent written and oral communication
- Excellent time management skills
- Positive Leader who demonstrates strong leadership qualities
- Ability to work under pressure with tight deadlines
- Attention to Detail
- Excellent listening and communication skills
Accomplishments
Possession and Acquisition License
Standard First Aid & CPR/AED Level C
Restricted Area Identity Card - Red
Additional Information
I feel I would be an asset to Calm Air , the Flight Attendant Manager and Flight Attendants in the position of Assistant Flight Attendant Manager. Through my experience as Flight Attendant and their Union President, I feel I have gained the trust, confidence and respect of the Flight Attendants. I have set an example in punctuality, excellent customer service and I take pride in the way I leave the aircraft. I am knowledgeable with the CUPE Local 4029 contract and would be able to assist with grievances, negotiations and able to answer questions from both Crew Scheduling and the Local 4029 Executives. In my position as their Union President, I have put valuable time and energy into ensuring the contract is being adhered to while still having the ability to see the situation from the company perspective. Through my education and previous experience, I have gained valuable management experience and managed a sales and service team. This included training and monitoring their day to day progress.
Timeline
Flight Attendant Manager
Calm Air International LP
04.2021 - Current
President
Cupe Local 4029
03.2019 - 12.2021
Flight Attendant
Calm Air International LP
11.2016 - 12.2021
Volunteer
River East School Division
09.2008 - 11.2016
Manager - Employee Benefits Sales & Service
HED Insurance Brokers
09.2003 - 09.2008
Customer Service Representative-Employee Benefits
HED Insurance Brokers
05.2000 - 09.2003
Business Management
University of Winnipeg
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